Area Service Manager - #38467

Fadac Resources and Services


Date: 4 weeks ago
City: Oyo, Oyo
Contract type: Full time

Fadac Resources and Services Limited - Our client is a conglomerate having a Pan-Nigeria presence and business interests in some other most dynamic sectors in the economy, transportation, power products and IT-enabled service sectors.

In the quest for diversification and expansion, they are recruiting to fill the position below:

Job Position: Area Service Manager
Job Locations: Lagos, and Ibadan - Oyo
Employment Type: Full-time

Job Overview


  • As an Area Service Manager, you will oversee the service operations within a designated geographic area.
  • This role requires expertise in service management, team leadership, and customer relationship management to ensure high levels of customer satisfaction and operational efficiency.
  • You will collaborate closely with internal teams and external stakeholders to improve service delivery, manage service teams, and implement strategies to enhance service performance.

Job Responsibilities

  • Develop and execute comprehensive service strategies aligned with the company's objectives and customer satisfaction goals.
  • Oversee daily service operations within the designated area, ensuring compliance with company standards and policies.
  • Conduct market research and analysis to identify potential areas for service improvement and new service opportunities.
  • Lead cross-functional teams to execute service improvement projects from initiation to completion.
  • Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables.
  • Collaborate with senior management to define service goals, priorities, and resource allocation.
  • Lead and manage service teams, including hiring, training, and performance management.
  • Provide ongoing support, coaching, and development opportunities to service team members to facilitate their success and drive mutual growth.
  • Foster a positive and collaborative work environment, encouraging teamwork and effective communication.
  • Lead cross-functional teams to execute service improvement projects from initiation to completion.
  • Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables.

Job Requirements

  • Bachelor's Degree in Business Administration, Management, Engineering, or a related field.
  • 5 - 7 years of work experience.
  • Proven experience in service management, team leadership, and customer relationship management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in service management tools and software.
  • Ability to lead cross-functional teams and manage multiple projects simultaneously.
  • Demonstrated ability to think strategically, solve problems, and make data-driven decisions.
  • Willingness to travel as needed to meet with customers and oversee service operations.
  • Experience in managing service operations within the technology, telecommunications, or related industries is a plus.
  • Strong analytical skills with the ability to analyze complex data and generate actionable insights.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Position as the subject of the email.

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