National Technical Sales Manager

Adexen has been mandated by an international industrial group specializing in building materials to recruit a National Technical Sales Manager for its operations in Nigeria. The position is based in Lagos.

Responsabilities:

The role holder is responsible for implementing the competitive advantage of the Business Unity by enhancing the understanding and use of qualities of its products & systems. In addition, provide distinctive expertise to customers on products and systems utilization.

Technical Enquiry Support

• Organize and optimize customer technical problem solving and training with regards to products & systems application
• Propose and implement customer driven technical assistance process
• Establish a clear operational process to support the sales team and to create competitive advantage to our customer base
• Provide technical solutions
• Provide CAD Support
• Manage customer claims with regards to product quality?

Technical Project Support

• Develop approach for bidding and winning project specifications for fibre cement, POP plasterboard systems
• Technical support on projects from early design stage to end of project
• Assistance in writing the specifications to ensure compliance with industry standards and requirements therefore ensuring Bill of Quantities and technical design drawings are correct.
• Support with Developers, Architects etc when required to assist with the feasibility of systems and new product technical viability.
• Assistance on CAD Drawings and Design Drawings.

Technical Literature Development

• Develop a library of technical information including but not limited to:
• Product Information Sheets
• Technical Test Certificates

Systems Testing and Innovation Support

• Identify and acquire copies of all relevant Industry Standards covering product installation and building codes for fire and sound requirements
• Ensure products, systems and technical information are in line with relevant Industry standards

Technical Training Support

• Responsible for preparation and delivery of all Technical training in Nigeria to target audiences that include: Staff, developers, architects & specifiers, interior designers, installers and supervisors, and CSR Projects
• Develop a branded on-site product and system installation training
• Working in cooperation with Sales & Marketing, organize promotional events to develop specifiers and prospect client knowledge of Products & systems

Participation in Industry Standards Bodies

• Represent the companies interests on Professional Technical Bodies.
• Monitor and report trends in construction technology, standards and norms of products & systems
• Understand the competitor systems and develop benchmark testing and development plans
• Develop a clear picture of possible new product/systems platforms working with the Innovation team

Relations with other functions within the Division

• Work in close cooperation with Sales & Marketing to ensure in-depth common understanding of market and customer

People

• Full contribution as a member of the marketing and sales team. Direct responsibility for the Technical Department and the development of the people.
• Indirect support of sales people to ensure they have the necessary technical information so they are able to provide relevant and effective technical support to customers in the field.

Budgets

• Responsibility in preparing, developing, implementing and managing technical budgets.

HR and Team Development

• Responsible for all HR issues within the team including recruitment, development, communication and discipline ensuring all actions taken are in accordance with Company policies and procedures.
• Develop competency profiles and KPI measures for your team and monitor progress against them on a continual basis. Identify and disseminate good practice; or put in place any remedial measures necessary.

Desired Skills and Experience

Education

• Minimum of ten (10) years relevant work experience with at least 5 years in a middle management position
• Bachelor’s degree in any building science or business discipline
• Post-graduate degree in building science or related discipline
• Registered member of statutory bodies

Core / Functional Skills

• Excellent numeracy, verbal and written communication skills.
• Experience in managing and using CRM systems.
• Well-developed IT skills, particularly in Microsoft Office applications (Excel, PowerPoint), SAP, BIM & CAD
• A certain level of technical awareness, ideally an understanding of applicable building regulations.
• Very organised, structured and rigorous; is able to know instantly the status of multiple different projects and activities.
• Able to spend nights away from home including a flexible approach, often required to work outside ‘normal’ office hours.

Experience

• Several years’ technical sales/marketing experience at a management level, including team management and development.