Front Office Manager
Accor
Date: 2 weeks ago
City: Lagos, Lagos
Contract type: Full time
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
What is in it for you:
Leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
To be successful in this role you will have:
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
What is in it for you:
- Grow your career while achieving optimal work life balance
- Join an engaging culture, an excellent team, and a property with a long history of success
- Opportunity to develop your talent and grow
Leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
- Ensure all service standards are followed with friendly and engaging service, actively seeking guest satisfaction and colleague feedback.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Assist in recruitment, regular training, counseling and re-coaching to ensure consistency of service standards.
- Participate in the Manager on Duty Program including property Emergency Response and Safety programs, insuring training and compliance with safety procedures
To be successful in this role you will have:
- Minimum 2+ years experience at a supervisor level within a Hotel environment, with a 100 room capacity or more.
- Exceptional people management skills, with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Proficiency in the use of the Opera Software
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts, including weekends and public holidays if required.
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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