Deputy Test Centre Administrator, Abuja

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

What's this role about?

The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.

Strict adherence to test security and administration requirements is an essential part of the job.

Location: FCT Abuja, NG

Key accountabilities

Customer Service

• Deliver exceptional customer service, ensuring a positive experience for every test candidate.
• Foster a culturally sensitive environment among all testing personnel.
• Offer clear, accurate, and comprehensive guidance to all inquiries.
• Efficiently escalate complex issues to the relevant specialist for resolution.
  
  

Business Acumen

• Support the effective management of the IELTS testing budget.
• Generate timely and insightful financial and management reports.
  
  

Quality Assurance

• Participate in the regular auditing of IELTS test centres to ensure compliance.
• Uphold strict adherence to all IELTS operational procedures and guidelines.
• Support the consistent application of PSN policies and procedures.
• Promptly escalate any identified risk management or security concerns.
• Ensure the timely and accurate processing of invoices.
  
  

Operations Management

Support the Test Centre Administrator in the following key areas:

• Supervising the efficient and secure delivery of IELTS testing.
• Preparing comprehensive financial and statistical reports.
• Conducting thorough internal audits to maintain quality standards.
• Administering the Clerical Marker monitoring program effectively.
• Managing project timelines and deliverables to successful completion.
• Providing guidance and supervision to invigilators.
• Identifying and implementing strategies to enhance operational efficiency.
  
  

Stakeholder Engagement

• Support the cultivation and management of key stakeholder relationships.
• Build and maintain strong, collaborative relationships with relevant parties.
  
  

Project And Service Enhancement

• Contribute to projects initiated by IELTS Partner Working Groups.
• Assist in the preparation of detailed and informative management reports.
• Participate in the review and enhancement of IELTS manuals and promotional materials.
  
  

Test Day Operations

• Exam Venue Preparation: Meticulously prepare test venues, materials, and invigilator resources, including comprehensive training and documentation.
• Exam Commencement: Thoroughly brief invigilators, manage candidate flow efficiently, and ensure the secure handling and registration of all materials.
• During Examination: Oversee the smooth administration of the test, effectively manage any incidents that arise, and accurately record candidate attendance.
• Exam Conclusion: Supervise the secure collection of test materials, conduct a thorough inventory, manage candidate departure, and oversee the completion of staff timesheets.
• Post-Examination Procedures: Organize the secure handling, appropriate destruction (where applicable), and efficient processing for marking of all test materials.
  
  

Qualifications And Competencies

• Bachelor's degree or equivalent educational qualification.
• Demonstrable work experience in administration and business support roles.
• Fluency in spoken and written English.
  
  

Competencies

• Strong administrative and organizational capabilities.
• Exceptional communication skills, with the ability to interact effectively with diverse stakeholders (students, parents, institution representatives, colleagues, etc.).
• A customer-centric approach and a genuine commitment to delivering outstanding service.
• Proven ability to proactively identify, analyze, and resolve problems effectively.
• Sound judgment and decision-making skills, coupled with the ability to act with integrity and in the best interests of IDP.
• Excellent planning and organizational skills, including the capacity to manage multiple competing priorities efficiently.
• Proficient IT skills, including familiarity with the Microsoft Office suite and CRM systems.