Customer Service / Social Media Manager at Elvaridah Limited

Elvaridah

Date: 19 hours ago

City: Lagos, Lagos

Contract type: Full time

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Company:
Location: Nigeria
State:
Job type: Full-Time
Job category:

Elvaridah Limited – Our client, a Promotional Gift Items Store, is recruiting to fill the position below:

Job Title: Customer Service / Social Media Manager

Location: Ogba,Lagos (Remote & On-site)

Employment Type: Full-time

Job Summary

We’re looking for a proactive and personable Customer Service / Social Media Officer to manage client interactions, oversee our social media presence, and handle walk-in customers.
You will be the friendly face (and voice!) of our client—online and offline.

Key Responsibilities

Customer Service (Online & Offline):

Engage with clients professionally via WhatsApp and Instagram DMs/comments.
Answer inquiries, take orders, and provide after-sales support.
Welcome and attend to walk-in customers at the store in Ogba.
Follow up with customers to ensure satisfaction.

Social Media Management

Post engaging content on Instagram (images, videos, reels, stories).
Record, edit, and upload product and behind-the-scenes videos.
Respond to comments, mentions, and tags to build community.
Help grow and maintain a visually appealing and engaging page.

Requirements

1 – 2 years of experience in a customer service or social media role.
Basic knowledge of Instagram features and WhatsApp Business.
Comfortable creating and editing videos using mobile editing tools (e.g., CapCut, InShot, Canva, etc.).
Good communication skills—written and verbal.
Friendly, courteous, and customer-oriented.
Must live in or around Ogba, Lagos and be available for in-store duties as scheduled

Work Schedule

Hybrid work setting: Work remotely with scheduled on-site days at the store.
Must be available to attend to in-store customers during business hours on assigned days.