Account Specialist

We are looking for a proactive and client-focused Account Specialist to join our growing Bolt Business team in Nigeria. This role is designed to drive growth by managing a portfolio of existing clients, strengthening relationships, and identifying upsell opportunities. You will report directly to the Regional Account Management Lead and play a key role in delivering value through excellent account management.

About Us

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

About The Role

As an Account Specialist, you'll be responsible for nurturing relationships with our Bolt Business clients, ensuring their ongoing success and satisfaction. You’ll manage a portfolio of SME/SMB accounts, identify growth opportunities, and collaborate across teams to provide tailored solutions. This is a high-impact role where communication, strategic thinking, and execution go hand-in-hand.

Main tasks and responsibilities:

• Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
• Respond to client queries via email, phone, and other channels in a timely manner.
• Create account plans aimed at growing volume and value, including upselling new features.
• Collaborating with the Sales team to acquire, onboard new clients, and manage existing ones.
• Work with international teams to address local client needs and issues.
• Identify and implement scalable solutions to drive portfolio growth using automation and multi-channel communication.
  
  
  

About you:

• You have 1+ years of experience in account management, customer success, or sales roles.
• You excel in communication, both written and verbal, and are confident interacting with a variety of stakeholders.
• You have strong relationship management skills and are highly organized in managing tasks and priorities.
• You’re a proactive problem-solver with a customer-first mindset and a sense of ownership.
• You have experience with account planning and identifying upsell opportunities based on client needs.
• You are comfortable working with international, cross-functional teams and thrive in a fast-paced environment.
• You are familiar with CRM systems (e.g., Salesforce) and automation tools - experience is a plus.
• You’re fluent in English.
  
  
  

Experience is great, but what we really look for is drive, empathy, and a customer-centric mindset. Even if you don’t tick every box, we encourage you to apply!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.