Clinical Nurse Specialist

Profile

We seek a proactive, well-spoken, and experienced Clinical Nurse Specialist (CNS) to serve as a Clinical Nurse Case Manager (CNCM). The role requires managing and coordinating personalised (Concierge) healthcare plans for Insured, Corporate and High-Net-Worth Clients, ensuring timely access to Quality Care, and serving as a trusted Clinical Advisor. The role requires working closely with a network of top-tier Specialists, overseeing Care Continuity to provide round-the-clock support to International Private Medical Insurance (IPMI) policyholders. The ideal candidate must demonstrate proven Clinical Excellence, High Intellectual Capacity, and the ability to thrive in a fast-paced, Customer-Service-Driven environment

Key Responsibilities

·        Provides and coordinates Clinical Nursing Care and Concierge Medical Services

·        Responds to Helpline/Call Centre calls to conduct structured Triage and assess Patient Care needs

·        Specifies detailed Care and Management Plans based on Clinical Diagnoses

·        Evaluates medical records and hospitalisation requests for coverage eligibility under IPMI policies

·        Act as Liaison between Policyholders, Healthcare Providers, and Insurers to facilitate Care Pathways

·        Monitors and reports to the Medical Director on the inpatient care of hospitalised patients

·        Maintains accurate Clinical Case Records and generates reports on Clinical Outcomes

·        Ensures secure, compliant and accurate Patient Medical Records

·        Provides Domiciliary Service in special cases requiring Home Nursing Support

·        Facilitates Pre-Authorisation requests for Procedures, Diagnostics, and Specialist Referrals.

·        Provides Health Education guidance to Policyholders on available treatment options

·        Monitors ongoing treatments for Medical Necessity and Policy Compliance

·        Ensures Case Management complies with Insurer and International Quality Assurance Standards

Key Behaviours

·        Strong Clinical Assessment and Clinical Diagnostic skills

·        Adept at recognising a “Sick Patient” for prompt intervention and referral

·        Excellent knowledge of local and international Treatment Protocols

·        Strong Networks within the health care space (Specialists, Clinicians and Providers)

·        Tech-savvy, with proficiency in required software (M365, EMR, PACS, etc).

·        Practice of Comprehensive Patient Care Documentation and Administration

·        Excellent verbal and written communication skills (well-spoken, articulate, and confident)

·        Ability to work under pressure, calm in critical situations, and provide dependable 24/7 support

·        Highly proactive, resourceful, and dedicated to delivering personalised patient care

Qualifications

·        Bachelor’s Degree in Nursing (BNSc): Second-Class Upper Division with a record of achievement

·        Valid Practising License with the Nursing and Midwifery Council of Nigeria (NMCN)

·        Minimum 4 years experience: 2 years in a Tertiary Care ICU, Care Coordination, or Case Management

·        Confident and Assertive: willing to work long hours, independently in an Ultra-Modern environment

·        Proven Managerial Experience: leading Clinical Teams or Coordinating Multi-Disciplinary Care

·        Experience with IPMIs (BUPA, Cigna, Allianz) or International Health Insurance preferred

·        Additional Certifications (BLS/ACLS) are an advantage

·        Postgraduate qualification(s): MPH or MBA is an advantage

Additional Information

·        Normal hours of work are 8:30 am to 5:30 pm, Monday to Friday

·        CNCM will be required to work outside these hours, as may be necessary, without extra remuneration

·        Position is based in Lagos and is offered permanently

·        Attractive compensation package including Competitive Salary, Benefits and Performance Bonus