Commercial Manager

We Are Innovators & Category Creators

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways. We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things. In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

Clickatell is looking for a Commercial Manager that will focus his/her efforts in expanding our chat commerce solution's footprint in West Africa. Engaging with current and future clients, you will work to introduce solutions portfolio to client's needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways.

We Do The Right Things

Responsibilities of the Role

Managing existing clients and revenue

• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Manage the entire sales cycle to ensure you customers experience the full customer journey.
• Provide technical support to our customers with the goal to keep customers satisfied with the business's products.
  
  

Cross sell on existing clients.

• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Provide professional after-sales support to enhance the customers' dedication
  
  

Hunting for new clients

• Focuses on building long-term mutually beneficial partnerships with core enterprise customers.
• Unearth new sales opportunities through networking and turn them into long term partnerships.
• Engage in complex deal structuring and negotiation efforts designed to win new deals.
• Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.
• Set sales and revenue targets and work diligently to meet them.
• Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation.
  
  

We Are On A Learning Journey

Requirements of the Role

• Proven experience to create a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.
• Proven experience to work cross functionally as part of a solution team.
• Relevant Degree or 8 years of relevant job experience with similar essential duties
• Proven business acumen with experience in Senior Manager stakeholder engagement
• A track record for consistently exceeding revenue goals.
• industry and shared business challenges along with your knowledge of analytic solutions.
• Experience and knowledge of messaging and/or payment products and industry
• Extensive network of decision makers in the industry
• A good listener, genuinely interested in your clients, their business, and how you can help make them successful.
• A collaborative style with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.
• Excellent written and verbal communication skills, professional presentation,
• Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.
• Strong Interpersonal skills with the ability to work with multi-dimensional teams.
• Strong business/commercial acumen or instinct with technical capacity.
• Have problem solving skills, be a logical thinker and analytical abilities.
  
  

A Bit About You

Behavioral competency requirements of a Highflyer:

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self- aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
• Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
• Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.
  
  

Why You Should Join

Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Hybrid working with access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.
  
  

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.