Sales Relationship Officer

Vi-M Professional Solutions (Vi-M) is a tech focused tax, audit and advisory services firm.Vi-M was founded in 2015 by Vivian Chigozie-Nmonwu. Vivian leads the firm, supported by her formidable partners and team. Vi-M aims to provide business support services in a more effective, accessible, affordable and flexible way using technology – own/proprietary and third-party software products .Nothing takes the joy out of running a business like administrative and compliance tasks. We strive to take this burden off business owners, so that they can concentrate on building the businesses they love.Our range of services include: Tax & Regulatory Services, Tax Technology & Taxologist Services, Nigerian / African Market Entry Services, Audit & Assurance Services, Accounting & Financial Advisory Services, HR & Payroll Services; and Transfer Pricing Services.Very importantly, we solve business’ problems with Accounting / ERP Software Solutions; and Our Suite of Proprietary Software / Digital Solutions (e.g. Better Payroll & HR, www.vi-mtalentassist.com, ‘Tax Law Book’ Mobile App for Android and IOS, Ebooks on several business topics, Tax Calculators, Business / Tax Health Checkers; Online courses & Finishing Schools, ‘Tax and Accounting Services Cover‘, and ‘Tax Discourse with Vi-M‘).We also carry out a lot of trainings and enlightenment sessions, some of which earned us:1. A partnership with the Lagos Catholic Archdiocese, to carry out business and tax clinic series for its MSMEs across deaneries/ parishes in Lagos.2. A partnership/ engagement by the Federal Inland Revenue Service (FIRS) in 2015/2016 as its first ever technical partner to write and publish tax technical articles for the education of taxpayers in the Guardian newspapers.Several of our technical write-ups to help businesses are also published on www.vi-m.com/blog.Learn more about Vi-M Professional Solutions on this website – www.vi-m.com.

The Role

Supports the Relationship Manager by handling day-to-day client interactions and assisting with account management.

Key Roles And Responsibilities

• Customer Engagement:
• Engage with clients through regular communication to strengthen relationships and ensure satisfaction.
• Conduct follow-up calls and surveys to gather feedback and address concerns.
• Onboarding Process:
• Assist in the onboarding of new clients, ensuring a smooth transition and introduction to the bank’s product and services.
• Provide training to new clients on how to use various banking products and services.
• Account Review:
• Regularly review and update client accounts to ensure all information is current and accurate.
• Perform account audits to verify compliance with banking policies and procedures.
• Event Coordination:
• Organize client events, seminars, and workshops to enhance client engagement and knowledge.
• Represent the bank at industry events and networking functions.
• Client Advocacy:
• Act as a liaison between the client and the bank, advocating for client needs and preferences.
• Resolve any issues or challenges faced by clients and escalate when necessary.
  
  

Ideal Profile

Qualifications And Skills

• Bachelor’s degree in Business, Finance, or related field.
• Previous experience in customer service or financial services is beneficial.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and CRM systems.
• Attention to detail and accuracy.
• Problem-solving skills.
  
  

What's on Offer?

• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities
• Opportunity within a company with a solid track record of performance