Operations manager

Vi-M Professional Solutions (Vi-M) is a tech focused tax, audit and advisory services firm.Vi-M was founded in 2015 by Vivian Chigozie-Nmonwu. Vivian leads the firm, supported by her formidable partners and team. Vi-M aims to provide business support services in a more effective, accessible, affordable and flexible way using technology – own/proprietary and third-party software products .Nothing takes the joy out of running a business like administrative and compliance tasks. We strive to take this burden off business owners, so that they can concentrate on building the businesses they love.Our range of services include: Tax & Regulatory Services, Tax Technology & Taxologist Services, Nigerian / African Market Entry Services, Audit & Assurance Services, Accounting & Financial Advisory Services, HR & Payroll Services; and Transfer Pricing Services.Very importantly, we solve business’ problems with Accounting / ERP Software Solutions; and Our Suite of Proprietary Software / Digital Solutions (e.g. Better Payroll & HR, www.vi-mtalentassist.com, ‘Tax Law Book’ Mobile App for Android and IOS, Ebooks on several business topics, Tax Calculators, Business / Tax Health Checkers; Online courses & Finishing Schools, ‘Tax and Accounting Services Cover‘, and ‘Tax Discourse with Vi-M‘).We also carry out a lot of trainings and enlightenment sessions, some of which earned us:1. A partnership with the Lagos Catholic Archdiocese, to carry out business and tax clinic series for its MSMEs across deaneries/ parishes in Lagos.2. A partnership/ engagement by the Federal Inland Revenue Service (FIRS) in 2015/2016 as its first ever technical partner to write and publish tax technical articles for the education of taxpayers in the Guardian newspapers.Several of our technical write-ups to help businesses are also published on www.vi-m.com/blog.Learn more about Vi-M Professional Solutions on this website – www.vi-m.com.

The Role

Responsible for overseeing and managing the Banks operational functions to ensure efficient and effective delivery of financial services to clients. Coordinate with other departments and drive initiatives to enhance operational performance and customer satisfaction.

Key Roles And Responsibilities

• Oversee the day-to-day operations including loan processing, client service, risk management and compliance.
• Monitor operational performance metrics and take corrective actions as needed to achieve operational goals
• Ensures the branch and vaults are opened and closed on a timely basis
• Supervise balances and troubleshoot ATM/debit card concerns
• Enhance customer service standards and ensure high levels of client satisfaction.
• Address and resolve operational issues and client complaints in a timely and effective manner.
• Monitor and report on financial performance related to operational activities.
• Ensure all operational activities comply with relevant laws, regulations and internal policies and adhere to the standards.
• Advice management on how to improve on the bank’s operation.
• Provide mentorship to members of the operations team by observing their daily activities and assisting them in solving complicated issues arising from errors in operations
• Supervise the daily operations to ensure a free flow process, and also supervise the execution of daily tasks
• Identify opportunities for process improvement best practices to enhance operational efficiency and service delivery.
• Collaborate with senior management to align operational goals with overall business objectives.
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Meets with staff regarding branch security and safety issues.
• Supervise and coordinate keeping of customers cheques
• Ensure proper internal controls are in place and functioning effectively
  
  

Ideal Profile

Qualifications

• Bachelor’s degree in Business Administration, Finance, Management or a related field.
• Strong leadership and team management skills
• In-depth knowledge of banking regulations, compliance, and operational best practices.
• Excellent analytical, problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Extensive experience in operations management, preferably within the microfinance or financial service secto
  
  

What's on Offer?

• Work within a company with a solid track record of success
• Attractive salary & benefits
• Great work environment