Customer Success - Email Support (Hybrid)

Who We Are

Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

As Customer Success—Email Support, you will assist Moniepoint customers via email. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, and promoting products and services.

Responsibilities

• To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Respond timely both verbally and in writing to all customer inquiries.
• Communicating and coordinating with your manager as necessary.
• Familiar with Moniepoint products so that you can answer questions effectively.
• To manage all daily tasks and duties related to the process with strict compliance to guidelines.
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
  
  

Requirements

• A Degree in a relevant field
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience
• Compliance knowledge is an added advantage
• Attention to detail