Customer Service Support officer - Telecommunications
Sigma Consulting Group
Date: 16 hours ago
City: Lagos, Lagos
Contract type: Full time
Customer Service Support Officer Telecommunications
Location: Lekki, Lagos
Employment Type: Full-Time
Experience: 2 - 4 Years
Monthly Net Salary: 250,000
Job Summary
We are looking to hire a highly motivated and detail-oriented Service Support Officer to join our fast-paced telecommunications operations team in Lekki. The successful candidate will play a critical role in supporting field engineers, resolving customer issues, coordinating internal processes, and maintaining high levels of service quality and customer satisfaction.
This position is ideal for someone with 2 to 4 years of hands-on experience in service delivery, client support, or technical coordination, preferably within the ICT or telecom sector.
Key Responsibilities
Qualified candidates should send their CV and a brief cover letter to:
https://www.mysigma.io/jobs/service-delivery-officer
Email Subject: Service Support Officer Lekki
Location: Lekki, Lagos
Employment Type: Full-Time
Experience: 2 - 4 Years
Monthly Net Salary: 250,000
Job Summary
We are looking to hire a highly motivated and detail-oriented Service Support Officer to join our fast-paced telecommunications operations team in Lekki. The successful candidate will play a critical role in supporting field engineers, resolving customer issues, coordinating internal processes, and maintaining high levels of service quality and customer satisfaction.
This position is ideal for someone with 2 to 4 years of hands-on experience in service delivery, client support, or technical coordination, preferably within the ICT or telecom sector.
Key Responsibilities
- Coordinate service requests, track progress, and ensure delivery timelines are met in line with SLAs.
- Serve as the first point of contact for client complaints, service queries, and technical support issues.
- Assist field engineers by managing schedules, preparing documentation, and facilitating seamless communication.
- Maintain and update service logs, reports, and client feedback databases.
- Ensure all customer orders and service entries are processed accurately and efficiently.
- Work closely with internal teams (sales, technical, and operations) to resolve client issues.
- Proactively communicate any delays or service challenges and provide timely resolutions.
- Identify operational gaps and recommend process improvements to enhance service delivery.
- B.Sc. or HND in Business Administration, Telecommunications, Information Technology, or any relevant field.
- 2 to 4 years of work experience in a service delivery, customer support, or telecom operations role.
- Solid understanding of telecommunications service delivery workflows is an added advantage.
- Strong proficiency in Microsoft Office tools (Excel, Word, Outlook) and CRM/helpdesk systems.
- Excellent interpersonal, communication, and documentation skills.
- Ability to prioritize tasks, manage pressure, and work collaboratively in a team-driven environment.
- Customer service & client engagement
- Fault resolution & escalation management
- Field support coordination
- Data entry & reporting accuracy
- Workflow monitoring & process improvement
- Time management & responsiveness
- Competitive monthly net salary of 250,000
- Health insurance (HMO)
- Pension scheme contributions
- Professional growth and promotion opportunities
- Access to regular training and skill development programs
- Monthly/Quarterly performance-based bonuses
- Friendly and supportive work environment
Qualified candidates should send their CV and a brief cover letter to:
https://www.mysigma.io/jobs/service-delivery-officer
Email Subject: Service Support Officer Lekki
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