SVP, Operations

Imagine building the engine behind a company transforming mobility across Africa. As SVP, Operations, you're not just managing processes, you're shaping the strategy, culture, and structure of a rapidly scaling business. You'll be the backbone of execution, the compass for growth, and the bridge between vision and reality. If you thrive at the intersection of leadership, analytics, and results, this role was made for you.

Who are we searching for?

• You're a seasoned operator who thrives on complexity and knows how to simplify it.
• You're a strategic thinker with an execution mindset you see the big picture and know how to build the systems that get us there.
• You're a people leader who can manage, mentor, and motivate cross-functional teams.
• You're a data-driven decision-maker who knows how to read trends, surface insights, and turn them into action.
• You're calm under pressure, unafraid of ambiguity, and have a proven track record of scaling operations in fast-paced environments.
  
  

Your Responsibilities...

Executive Partnership & Strategy

• You will work directly with the CEO and Executive Team to articulate and drive strategic goals across all operational functions.
• You will serve as a key advisor to the leadership team on governance, performance, and organisational alignment.
• You will design and implement performance scorecards, tracking systems, and cross-functional dashboards to keep the business accountable.
• You will support strategic planning, budgeting, and business model innovation.
  
  

Operations & Systems Oversight

• You will lead the day-to-day operations across all company units, from field teams to internal functions ensuring seamless execution.
• You will build and enforce SOPs, internal controls, and compliance standards that support scale and operational excellence.
• You will implement systems and workflows that eliminate inefficiencies and improve speed, accuracy, and service quality.
• You will lead risk management efforts and ensure proper mitigation strategies are in place company-wide.
  
  

Growth & Revenue Enablement

• You will develop and operationalize strategies that align with the company's growth goals across customer acquisition, retention, and product expansion.
• You will manage the entire revenue pipeline â overseeing forecasting, pricing, and margin performance across key channels.
• You will partner with Growth, Product, and Finance teams to develop GTM playbooks, new business models, and channel partnerships
• You will continuously refine the organisation's ability to scale across new geographies and verticals.
  
  

People & Culture

• You will shape and nurture an execution-focused, values-driven culture across all operational teams.
• You will lead department heads, ensuring clear accountability, performance alignment, and leadership development.
• You will identify talent gaps and design org structures that support growth.
• You will be the culture champion, reinforcing shared values and fostering high performance across all levels.
  
  

Financial & Risk Management

• You will oversee financial planning, budgeting, and audit processes, ensuring fiscal discipline and sustainable growth.
• You will collaborate with Finance to maintain compliance with financial regulations, manage vendor relationships, and reduce cost leakages.
• You will monitor operational risks and implement proactive mitigation strategies, ensuring business continuity.
  
  

To be considered, you should have...

• At least 10 years of proven experience in senior operational or strategy leadership roles.
• A strong background in business strategy, operations management, and cross-functional team leadership.
• A track record of scaling organisations ideally in tech, logistics, or high-growth sectors.
• Expertise in process design, data-driven performance management, and organisational alignment.
• Exceptional communication, problem-solving, and leadership skills.
• A Bachelor's degree in Business, Engineering, or related field. MBA or relevant postgraduate qualification preferred.
  
  

Challenges you may face in this role...

• Leading through ambiguity and constant iteration in a fast-paced environment.
• Balancing strategic execution with operational firefighting and competing priorities.
• Building scalable systems and culture across remote, distributed teams.
• Aligning leadership and departments around key metrics and performance goals.
  
  

The goodies...

• Competitive pay and performance-based bonuses
• Premium health insurance
• Access to professional development
• High-impact leadership role in one of Africa's most exciting companies
• Collaborative and mission-driven team
• Travel opportunities across operating countries