Lead, Third-Party Logistics

Who We Are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About The Role

This role involves spearheading our third-party logistics operations, building and scaling a robust logistics partner network, ensuring partner success, and driving key logistics KPIs in a data-driven and cost-efficient manner.

Key Responsibilities

3PL Partner Network

• Identify, onboard, and manage a nationwide network of third-party logistics (3PL) partners across Nigeria.
• Build and maintain strong relationships with partners to ensure alignment with service expectations.
• Ensure partners meet onboarding requirements including all legal and compliance documentation.
  
  

Performance & ROI Management

• Design and implement a performance-linked incentive structure for partners based on KPIs like TAT (Turnaround Time), delivery success rate, tech usage, customer feedback, etc.
• Monitor partner performance through dashboards and field audits and provide timely feedback loops.
• Drive partner retention by ensuring a healthy return on investment (ROI) and consistent order flow.
  
  

Capacity Planning & Fulfillment Support

• Collaborate with business and warehousing teams to forecast volume and plan delivery fleet capacity at each stock point.
• Match logistics resources with sales/delivery forecasts to prevent bottlenecks or under-utilization.
  
  

Compliance, Risk, and Documentation

• Ensure compliance with operational SLAs, NDAs, insurance policies, and safety standards.
• Implement robust risk mitigation frameworks including insurance coverage, vetting processes, and security deposits.
  
  

Process Innovation & Tech Adoption

• Work with product and tech teams to drive 3PL adoption of logistics software and real-time tracking systems.
• Lead innovation initiatives aimed at cost reduction, automation, and improved delivery efficiency.
• Introduce and refine SOPs and SLAs to standardize delivery excellence across partners.
  
  

Reporting & Data Insights

• Develop weekly/monthly reporting dashboards to track fulfillment rates, partner efficiency, and delivery KPIs.
• Use data to optimize territory-wise logistics network design and make strategic decisions.
  
  

Cross-Functional Collaboration

• Work closely with Sales, Warehouse, Product, Customer Experience, and Finance teams to ensure seamless end-to-end operations.
• Support expansion initiatives with logistics readiness for new geo launches and peak periods.
  
  

Qualifications & Requirements

• Bachelor's degree in Logistics, Supply Chain, Operations, or related field. MBA is a plus.
• 6+ years of experience in logistics, supply chain, or operations management (preferably with B2B, e-commerce, or FMCG background).
• Proven experience in 3PL or fleet partner management at scale.
• Strong analytical mindset with hands-on experience in using data to drive decisions.
• Excellent negotiation, people management, and organizational skills.
• Experience with logistics tech tools, TMS, or delivery tracking platforms is an advantage.
  
  

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
  
  

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team.
  
  

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.