Customer Affairs Officer

Overview

Haqqman is a Pan-African Technology Company located in Abuja, Nigeria. We're in the business of providing web, software, creative and digital marketing services through our Agency, while building and managing sustainable brands.

Role Description

This is a full-time on-site role for a Customer Affairs Officer at Haqqman in Dawaki, Abuja.

Key Responsibilities

- Address and resolve customer inquiries and complaints efficiently and professionally.

- Maintain detailed records of customer interactions and transactions.

- Work closely with other departments to resolve customer issues and improve service delivery.

- Provide accurate information about products and services to customers.

- Develop and implement strategies to enhance customer experience.

Requirements

- BSc. or HND in related field

- 1-2 years of experience in customer service

- Excellent communication, problem-solving, and conflict resolution skills

- Proficient in Microsoft Office, Google Workspace and CRM software

- Ability to work in a fast-paced environment.

- Strong attention to detail and analytical skills

- Passionate about delivering exceptional customer experiences

Salary & Compensation

Between ₦85,000 to ₦100,000 with a 6-month probation period.