Call Centre Agent (Customer Support & Sales)
Tezza Business Solutions Ltd
Date: 12 hours ago
City: Lagos, Lagos
Contract type: Full time
Job Title: Call Centre Agent (Customer Support & Sales)
Location: Lagos & Abuja
Employment Type: Full-time
Salary Range: ₦100,000 – ₦150,000 monthly (Base + Performance Bonus)
About Client
Client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products. With a commitment to quality, comfort, and customer satisfaction, we provide a range of orthopedic, memory foam, and luxury mattresses tailored to diverse sleep needs.
Job Overview
As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.
Key Responsibilities 2. Issue Resolution 3. Data & Compliance Qualifications Preferred candidate: Compensation & Perks
Location: Lagos & Abuja
Employment Type: Full-time
Salary Range: ₦100,000 – ₦150,000 monthly (Base + Performance Bonus)
About Client
Client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products. With a commitment to quality, comfort, and customer satisfaction, we provide a range of orthopedic, memory foam, and luxury mattresses tailored to diverse sleep needs.
Job Overview
As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.
Key Responsibilities 2. Issue Resolution 3. Data & Compliance Qualifications Preferred candidate: Compensation & Perks
- Customer Engagement (60%)
- Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
- Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
- Convert 20% of service calls to sales.
- Resolve complaints (delays, warranty claims) within 24hrs
- Escalate complex cases using our internal system
- Log 100% of interactions in CRM
- Adhere to 8-second pickup time SLA
- 2+ years call centre experience (sales/support)
- Tech proficiency: CRM tools, Google Suite
- Typing speed: 35wpm+
- Background in retail/furniture sales
- Multilingual (Yoruba/Pidgin for local customers)
- Being active on social media with a positive handle is a plus.
- Base Pay: ₦100,000 - ₦150,000
- Performance Bonus: Up to ₦30,000/month
- Sales Commission: 3% on converted calls
- Transport Allowance: ₦15,000/month
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