In-Store Brand Representative

Job Tittle: In-Store Brand Representative

Locations: Lagos & Abuja

Employment Type: Full-time (Onsite)

Salary Range: ₦200,000 – ₦250,000 monthly (base pay + commission)

About Client

The Client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products. With a commitment to quality, comfort, and customer satisfaction, they provide a range of orthopedic, memory foam, and luxury mattresses tailored to diverse sleep needs.

Job Overview

As an In-Store Brand Representative, you will be the face of the client business, engaging customers, driving sales, and educating shoppers on our sleep solutions. Your role is crucial in creating a welcoming in-store experience, demonstrating product benefits, and ensuring customers leave with the perfect mattress for their needs.

Key Responsibilities

• Customer Engagement & Sales
• Greet and assist walk-in customers with a friendly, professional demeanor.
• Conduct product demonstrations, highlighting features (e.g., orthopedic support, cooling technology).
• Guide customers through the selection process based on their sleep preferences and budget.
• Achieve and exceed monthly sales targets through consultative selling.
• Product Knowledge & Education
• Master detailed knowledge of mattress collections (e.g., Royal Ortho, Memory Foam, Luxury Series).
• Explain sleep health benefits (e.g., pressure relief, spinal alignment) to customers.
• Stay updated on promotions, financing options, and warranty policies.
• Store Operations & Merchandising
• Ensure showroom displays are clean, organized, and visually appealing.
• Assist with inventory checks and report stock shortages.
• Process sales transactions and follow up with leads via phone/email.
• Customer Relationship Management
• Build rapport with customers to encourage repeat business and referrals.
• Address complaints or concerns professionally, escalating issues when needed.
• Collect feedback to share with the marketing and product teams.
  
  

Qualifications & Skills

• Education: Minimum OND/HND in Sales, Marketing, Business, or related field.
• Experience: 3+ years in retail sales (furniture, mattresses, or appliances preferred).
  
  

Skills

• Exceptional communication and active listening.
• Persuasive selling techniques without being pushy.
• Basic tech proficiency (POS systems, CRM tools).
• Being active on social media with a positive handle is a plus.
  
  

Traits

• Passion for customer service and sleep wellness.
• High energy, patience, and a problem-solving attitude.
• Ability to stand for extended periods and assist with light mattress adjustments.
  
  

Compensation & Benefits

• Salary: ₦200,000 – ₦250,000/month (base + commission/bonuses).
• Performance Incentives: Uncapped commission for exceeding targets.
• Employee Discounts: Up to 40% off Royal Rest mattresses.
• Training: Certification in sleep science and sales mastery.
• Career Growth: Opportunities for advancement to supervisory roles.
• Transport allowance: ₦20,000/ month.