Front Desk & HMO Liaison Officer

• Front Desk & HMO Liaison Officer*
  
  
  

Location: Victoria Island, Lagos

Salary: 150,000 Monthly (Net)

Experience: 2 - 4 Years

Employment Type: Full-Time

• Company Overview*
  
  
  

Our client is a reputable healthcare provider located in Victoria Island, Lagos, committed to delivering patient-centered medical services. As part of its continued drive for service excellence, the facility is seeking to recruit a Front Desk & HMO Liaison Officer with strong customer service orientation and health insurance administration experience.

• Job Summary*
  
  
  

The ideal candidate will serve as the first point of contact for patients and visitors, manage front desk operations, and coordinate all HMO-related activities. This dual role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical environment.

• Key Responsibilities*
• Front Desk Administration*
• Welcome and attend to patients, visitors, and vendors in a warm, professional manner.
• Manage patient check-ins, registrations, and appointment scheduling.
• Maintain front office appearance, ensure a tidy and organized reception area.
• Handle incoming calls, emails, and walk-in inquiries effectively.
• Provide accurate information about services, processes, and clinic policies.
• Support billing officers by ensuring that all client records are updated and documented properly.
• HMO Liaison Duties*
• Verify HMO enrollees eligibility and coverage prior to service delivery.
• Obtain and manage pre-authorizations and approvals for medical procedures.
• Liaise with HMO partners to resolve billing discrepancies and escalate claims issues where necessary.
• Track and follow up on outstanding HMO payments and claims reconciliation.
• Ensure proper documentation of HMO patients and maintain accurate records for audit purposes.
• Educate patients on their HMO benefits and limitations.
• Requirements & Qualifications*
• Bachelors degree or HND in Business Administration, Social Sciences, or any related field.
• 2-4 years experience in front desk or HMO-related roles, preferably in a healthcare setting.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with HMO operations, NHIS processes, and hospital information systems is an added advantage.
• Ability to stay calm and professional in high-pressure situations.
• Key Competencies*
• Customer relationship management
• Time management and multitasking
• Problem-solving and conflict resolution
• Attention to detail
• Team collaboration
• Benefits*
• Competitive monthly salary
• Health insurance (HMO)
• Paid annual leave
• Training and professional development opportunities
• Access to a dynamic and supportive work environment
• Career growth prospects within the organization
• How to Apply:*
  
  
  

Send your CV and a brief cover letter to: [email protected] with the subject: Front Desk & HMO Liaison Officer Victoria Island