Demurrage and Detention Coordinator
ZIM Integrated Shipping Services
Date: 22 hours ago
City: Lagos, Lagos
Contract type: Full time
- Check and validate all refund requests documents presented by customers.
- Check for customer’s indebtedness both in legacy system and SAP FI. Whether there are outstanding demurrage charges or such other charges due from customers before processing for payment
- Revert to customers on all request with outstanding charges and follow up for resolution
- Liaise with EQC to ensure that empty container return dates are properly captured in Equipment Tracking systems that also feed into the Finance/Invoicing systems for an accurate calculation of demurrage invoicing
- Generate debit note & credit note once confirmation is completed and release for payment processing
- Follow up on payment processing to ensure each request is processed within the stipulated time-frame or SLA
- Attend to all demurrage system issues and proferring solution via remedy or such other required solutions as the case may be
- Check for unreturned container units or unclaimed cargoes and do not process if there are units unreturned or unclaimed by the customer
- Checking customer’s account to view balances and advise for customer’s account clearing where there are uncleared completed transactions in customer’s account
- Follow up on all issues that require correction from logistics, ensure they are well documented and all necessary approval is sought and as well Investigate and resolve complaints of underpayment of refund
- Send correct and verified SOA to clients with outstanding SOAs informing them about their outstanding obligations. And to have a regularly scheduled follow up plan to ensure payment is received in record time.
- Report weekly to the Finance Manager on activities and all pending issues
- Any other assignment as may be required by the Demurrage & Detention manager
- First degree in in maritime, shipping, or related disciplines.
- Between 2-3 years prior experience in similar capacity.
- Strong relationship management, analytical and problem-solving skills.
- Good command of written and spoken in English.
- Proficiency in MS Office.
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