Customer Service Representative

Fibre Hub is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients. Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations. We have numerous customized business solutions designed to address our client's specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Omole / Ogba Junction, Lagos
Employment Type: Full-time

Job Brief

• We are seeking a Customer Service Representative who will be responsible for promptly and effectively addressing customer queries and issues.
• The tasks include providing accurate information, troubleshooting problems, and ensuring customer satisfaction.

Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Keep accurate and detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team member or manager
• Stay up-to-date with product and service knowledge to effectively assist customers
• Assist in developing and implementing customer service policies and procedures
• Collaborate with other departments to ensure customer satisfaction and retention
• Attend training and professional development programs to improve customer support skills

Requirements

• Excellent communication skills in English
• Ability to handle customer queries and complaints in a professional and empathetic manner
• Familiarity with customer support software and tools
• Strong problem-solving skills and ability to think fast
• Flexibility to work in shifts, including weekends and holidays
• Patience and ability to remain calm under pressure
• Attention to detail to ensure accurate documentation of customer interactions
• Willingness to learn and adapt to new processes and procedures in a fast-paced work environment.

Method of Application
Interested and qualified candidates should send their resume to: [email protected] using the Job Position as the subject of the email.

Note: A male candidate is advised to apply for gender balance.