Customer Service Representative at FD Naturales

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
• Job category:
  
  

FD Naturales is a multi-faceted company which is both a public health and agro-processing Company which specializes in the production of spices, herbs, essential oils and holistic health services.

We Are Recruiting To Fill The Position Below

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Summary

• The Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience.
• The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.
  
  

Job Description

• Process orders from the website accurately, speedily, and efficiently.
• Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
• Maintain records of customer interactions, transactions, and complaints
• Assist customers with product and service selection based on their needs.
• Identify opportunities to upsell or cross-sell products and services to meet customer needs.
• Coordinate logistics by liasing with 3rd party logistics and tracking orders.
  
  

Must-Have Requirements

• Must be a graduate
• Must live within Anthony, Maryland, or its environs.
• Must be able to use spreadsheets & other MS Office applications well
• Must be numeric, able to calculate numbers & keep tidy records
• Must be able to handle daily reporting
• Must have high learning quotient
• Must be available for immediate employment
• Excellent communication and interpersonal skills.
• Must be techy & conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and to work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
• Must be able to follow instructions, work with excellence & open to correction.
• Attention to detail and a customer-first mindset
• Ability to upsell & cross-sell
• Ability to generate leads
• Must be fast at typing.
  
  

Dress Code

• Business casual.
  
  

Work Hours

• Monday- Friday: 9am-5pm
• Saturday: 10am-2pm.
  
  

Salary

N100,000 – N150,000 monthly.

Application Closing Date

Not Specified.

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