Field Engineer - Lagos

Sigma Consulting Group


Date: 16 hours ago
City: Lagos, Lagos
Contract type: Full time
Location: Lekki, Lagos, Nigeria

Employment Type: Full-Time

Experience: 2-4 Years

Net Monthly Salary: 200,000 - 250,000

Position Summary

We are seeking a technically skilled and customer-focused Field Engineer to support the installation, configuration, and maintenance of networking systems at client sites. The ideal candidate will have a solid background in fieldwork within the ISP or telecom industry and the ability to deliver high-quality technical services with minimal supervision.

This role combines hands-on engineering with strong client-facing responsibilities, requiring both technical expertise and effective communication skills.

Key Responsibilities

1. Installation & Configuration

  • Install and configure ISP services (e.g., routers, modems, cabling) at customer locations.
  • Follow technical documentation and procedures to ensure accurate installations.
  • Test service quality and connectivity to meet defined standards.
  • Guide customers on equipment usage and basic troubleshooting.


2. Troubleshooting & Technical Support

  • Diagnose and resolve network-related issues onsite.
  • Respond promptly to service tickets and customer escalations.
  • Collaborate with the NOC, support teams, and coordinators to resolve complex technical problems.
  • Maintain clear documentation of service calls, resolutions, and escalations.


3. Customer Interaction & Service Excellence

  • Represent the company professionally at all client interactions.
  • Communicate technical issues in a simple and clear manner to clients.
  • Recommend service upgrades or network optimizations where needed.
  • Support sales and account management teams by relaying customer feedback and upsell opportunities.


4. Quality Assurance & Compliance

  • Ensure all installations and repairs comply with company standards and relevant regulations.
  • Conduct periodic quality audits on previously completed installations.
  • Keep abreast of new tools, installation techniques, and telecom trends to improve service delivery.


Qualifications & Requirements

Education & Certifications

  • Bachelors degree in Electrical, Mechanical, Civil Engineering, or related technical field.
  • Industry certifications (e.g., Cisco CCNA, CompTIA Network+) are an added advantage.
  • COREN registration is desirable but not mandatory.


Experience

  • 2-4 years experience in field engineering, preferably in ISP or telecom services.
  • Hands-on experience with installation, troubleshooting, and customer support in the field.


Technical Skills

  • Sound knowledge of networking hardware and protocols (routers, switches, cabling).
  • Proficiency in Windows/Linux operating environments.
  • Familiarity with diagnostic and signal testing tools.


Soft Skills

  • Excellent communication and interpersonal skills.
  • Problem-solving and critical thinking abilities.
  • Ability to work independently in a fast-paced environment.
  • Strong customer service orientation.


Other Requirements

  • Must have a valid drivers license.
  • Physically fit and capable of handling equipment installations.
  • Willing to travel within and outside Lagos as needed.


Benefits

  • Competitive net salary: 200,000 - 250,000
  • Transport allowance and mobile data support
  • Career development and ongoing technical training
  • Health insurance (HMO) and wellness support
  • A collaborative, tech-driven, and supportive work environment
  • Opportunity for career growth in a fast-expanding organization


How To Apply

Interested and qualified candidates should apply via:

https://www.mysigma.io/jobs/field-engineer/

Subject Line: Application for Field Engineer Lagos
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