Field Engineer - Lagos
Sigma Consulting Group
Date: 14 hours ago
City: Lagos, Lagos
Contract type: Full time

Location: Lekki, Lagos, Nigeria
Employment Type: Full-Time
Experience: 2-4 Years
Net Monthly Salary: 200,000 - 250,000
Position Summary
We are seeking a technically skilled and customer-focused Field Engineer to support the installation, configuration, and maintenance of networking systems at client sites. The ideal candidate will have a solid background in fieldwork within the ISP or telecom industry and the ability to deliver high-quality technical services with minimal supervision.
This role combines hands-on engineering with strong client-facing responsibilities, requiring both technical expertise and effective communication skills.
Key Responsibilities
1. Installation & Configuration
Education & Certifications
Interested and qualified candidates should apply via:
https://www.mysigma.io/jobs/field-engineer/
Subject Line: Application for Field Engineer Lagos
Employment Type: Full-Time
Experience: 2-4 Years
Net Monthly Salary: 200,000 - 250,000
Position Summary
We are seeking a technically skilled and customer-focused Field Engineer to support the installation, configuration, and maintenance of networking systems at client sites. The ideal candidate will have a solid background in fieldwork within the ISP or telecom industry and the ability to deliver high-quality technical services with minimal supervision.
This role combines hands-on engineering with strong client-facing responsibilities, requiring both technical expertise and effective communication skills.
Key Responsibilities
1. Installation & Configuration
- Install and configure ISP services (e.g., routers, modems, cabling) at customer locations.
- Follow technical documentation and procedures to ensure accurate installations.
- Test service quality and connectivity to meet defined standards.
- Guide customers on equipment usage and basic troubleshooting.
- Diagnose and resolve network-related issues onsite.
- Respond promptly to service tickets and customer escalations.
- Collaborate with the NOC, support teams, and coordinators to resolve complex technical problems.
- Maintain clear documentation of service calls, resolutions, and escalations.
- Represent the company professionally at all client interactions.
- Communicate technical issues in a simple and clear manner to clients.
- Recommend service upgrades or network optimizations where needed.
- Support sales and account management teams by relaying customer feedback and upsell opportunities.
- Ensure all installations and repairs comply with company standards and relevant regulations.
- Conduct periodic quality audits on previously completed installations.
- Keep abreast of new tools, installation techniques, and telecom trends to improve service delivery.
Education & Certifications
- Bachelors degree in Electrical, Mechanical, Civil Engineering, or related technical field.
- Industry certifications (e.g., Cisco CCNA, CompTIA Network+) are an added advantage.
- COREN registration is desirable but not mandatory.
- 2-4 years experience in field engineering, preferably in ISP or telecom services.
- Hands-on experience with installation, troubleshooting, and customer support in the field.
- Sound knowledge of networking hardware and protocols (routers, switches, cabling).
- Proficiency in Windows/Linux operating environments.
- Familiarity with diagnostic and signal testing tools.
- Excellent communication and interpersonal skills.
- Problem-solving and critical thinking abilities.
- Ability to work independently in a fast-paced environment.
- Strong customer service orientation.
- Must have a valid drivers license.
- Physically fit and capable of handling equipment installations.
- Willing to travel within and outside Lagos as needed.
- Competitive net salary: 200,000 - 250,000
- Transport allowance and mobile data support
- Career development and ongoing technical training
- Health insurance (HMO) and wellness support
- A collaborative, tech-driven, and supportive work environment
- Opportunity for career growth in a fast-expanding organization
Interested and qualified candidates should apply via:
https://www.mysigma.io/jobs/field-engineer/
Subject Line: Application for Field Engineer Lagos
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