Service Operations & Client Support Executive Telecoms
Sigma Consulting Group
Date: 1 day ago
City: Lagos, Lagos
Contract type: Full time
Location: Lekki, Lagos, Nigeria
Experience: 2-4 years
Employment Type: Full Time
Net Monthly Salary: 250,000
About The Role
We are looking for a results-driven and detail-oriented Service Operations & Client Support Executive to play a critical role in ensuring smooth coordination between our field sales team, internal departments, and clients. This role supports service delivery excellence, boosts customer satisfaction, and enhances operational efficiency across the telecoms service chain.
Key Responsibilities
Interested and qualified candidates should submit their updated CV and a brief cover letter via:
https://www.mysigma.io/jobs/service-delivery-officer/
Subject Line: Service Delivery Officer Lekki
Experience: 2-4 years
Employment Type: Full Time
Net Monthly Salary: 250,000
About The Role
We are looking for a results-driven and detail-oriented Service Operations & Client Support Executive to play a critical role in ensuring smooth coordination between our field sales team, internal departments, and clients. This role supports service delivery excellence, boosts customer satisfaction, and enhances operational efficiency across the telecoms service chain.
Key Responsibilities
- Coordinate field sales operations including scheduling, internal communications, and document management.
- Ensure the availability and readiness of sales tools, materials, and technical resources.
- Provide timely post-sales support, addressing client inquiries and resolving complaints professionally.
- Track operational and financial data, preparing detailed reports for management insight.
- Accurately process and follow up on client orders and service requests.
- Proactively update clients on service progress, delays, or issues, ensuring timely resolutions.
- Monitor performance indicators, flag inefficiencies, and recommend workflow improvements.
- B.Sc./BA in Business Administration or related field (certifications in Sales or Customer Service are a plus).
- 2-4 years of proven experience in service coordination, operations support, or project administration preferably within the telecoms or IT services industry.
- Good understanding of web-based platforms or software-related services is an added advantage.
- Proficient in Microsoft Office Suite and CRM systems.
- Strong organizational, multitasking, and analytical skills with high attention to detail.
- Excellent communication skills both written and verbal.
- A self-motivated team player with a high sense of accountability and professionalism.
- Competitive net monthly salary of 250,000
- Health insurance
- Pension contributions
- Structured career growth and skill development opportunities
- Supportive, high-performance team environment
- Ongoing training and performance-based bonuses
Interested and qualified candidates should submit their updated CV and a brief cover letter via:
https://www.mysigma.io/jobs/service-delivery-officer/
Subject Line: Service Delivery Officer Lekki
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