Head of Operations - #33517

Head of Operations

ServeLead Global

Admin & Office

Job Summary

Our client is a leading Nigerian financial institution committed to providing accessible financial services and fostering economic development at micro level. We are currently seeking dynamic individuals to join our Client’s team and contribute to their mission of financial inclusion.

• Minimum Qualification: Degree
• Experience Level: Senior level
• Experience Length: 5 years

Job Description/Requirements

Responsibilities:

• Ensure efficient workflow and optimal resource utilization.
• Implement process improvements for enhanced efficiency.
• Collaborate with various departments for seamless operations.
• Develop and implement operational strategies.
• Monitor KPIs for performance tracking.
• Manage vendor relationships and procurement.
• Control operational budgets and expenditures.
• Implement disaster recovery and business continuity plans.
• Coordinate cross-functional initiatives and projects.
• Conduct operational reviews and audits.
• Stay updated on industry trends and technology.
• Mentor and develop operations team members.
• Facilitate communication between senior management and staff.

Requirements:

• Bachelor’s degree in business administration, finance, or a related field. Additional qualifications such as an MBA or certifications in operations management would be advantageous.
• Proficient in using software or technology platforms to drive operational efficiency
• Proven experience (at least 5 years) in a similar role, preferably within the Microfinance industry or banking sector.
• Sound knowledge of Microfinance banking operations, including loan processing, account openings, cash management, and customer services.
• Strong understanding of relevant regulatory guidelines, laws, and industry best practices governing Microfinance bank operations.
• Excellent leadership and management abilities, with the capability to motivate and guide a diverse operations team.
• Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Strong analytical skills, with the ability to identify process gaps, and inefficiencies, and propose effective solutions.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• Ethical and trustworthy, demonstrating a high level of integrity in dealing with sensitive information.

Join us in making a positive impact through financial inclusion and community empowerment!

Closing Date: May 2, 2024.