Team Lead, Platform Integrations

Stanbic Bank Tanzania

Job Description

Responsible for the stability, performance, and reliability of our digital banking core. Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.

Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.

Incident Command: Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration.

Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.

Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.

Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.

Support Leadership: Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team.

Change Success Rate: Maintain a > 98% success rate for all production patches and configuration changes.

Qualifications

BSc in IT, Computer Science or related field
Mater's degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.

Experience

7years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
Expert-level ability to read and debug Java code.
Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.

Additional Information

Behavioural Competencies

Adopting Practical Approaches
Articulating Information
Conveying Self-Confidence
Interacting with People
Interpreting Data
Making Decisions

Technical Competencies

Business Process Improvement
Data Integrity
IT Applications
IT Systems