Customer Service Representative
Dayclar Global Ventures
Remote
Key Responsibilities
Respond promptly to customer inquiries via phone, email, social media, and in-person visits.
Provide accurate information about available properties, pricing, payment plans, and company services.
Handle customer complaints and concerns professionally and ensure timely resolution.
Maintain and update customer records and interactions in the company's database.
Follow up with prospective and existing clients to ensure customer satisfaction.
Coordinate with the sales, legal, and property management teams to address client requests and concerns.
Assist clients with documentation processes, including subscriptions, allocations, and other real estate transactions.
Schedule property inspections, site visits, and client meetings when required.
Prepare customer service reports and provide feedback on recurring customer issues.
Ensure compliance with company policies and service standards.
Support customer retention initiatives and relationship management activities.
Requirements
Bachelor's degree or HND in Business Administration, Marketing, Estate Management, Mass Communication, or a related field.
Minimum of 1–3 years' experience in customer service, preferably within the real estate industry.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Proficiency in Microsoft Office Suite and CRM software.
Ability to multitask and work effectively in a fast-paced environment.
Strong organizational and time-management skills.
Professional appearance and customer-focused attitude.
Key Competencies
Customer Relationship Management
Effective Communication
Conflict Resolution
Attention to Detail
Teamwork and Collaboration
Problem Solving
Time Management
Emotional Intelligence
Performance Indicators
Customer satisfaction ratings
Response and resolution time
Client retention rate
Accuracy of customer records
Quality of customer interactions and follow-ups