Branch Head
SAASA B2E
Remote
Branch Operations
- Manage and oversee all day-to-day operations of the supermarket branch.
- Ensure smooth functioning of store operations including inventory, merchandising, billing, and staff management.
- Maintain compliance with Standard Operating Procedures (SOPs).
- Drive business growth and customer acquisition to improve store productivity.
- Monitor and improve sales performance and profitability.
- Implement promotional and marketing activities to achieve financial targets.
- Ensure high levels of customer satisfaction by maintaining excellent service standards.
- Address customer queries, complaints, and feedback effectively.
- Prepare and submit daily operational and sales reports to management.
- Monitor store performance metrics and provide insights for improvement.
- Supervise and guide store staff to ensure operational efficiency.
- Ensure proper staff scheduling, training, and performance monitoring.
- Support marketing initiatives and in-store promotions.
- Maintain marketing awareness to achieve sales targets and business objectives.
- Strong retail operations and supermarket management experience
- Good customer service and communication skills
- Knowledge of retail management best practices
- Strong problem-solving and decision-making ability
- Effective time management and organizational skills
- Experience in SOP-driven retail environments