Senior Key Account Manager
Aramex International L. L. C.
Purpose of the Job
This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives. This position involves a comprehensive understanding of client operations, enabling the development of customized logistics and supply chain solutions that address specific challenges and opportunities within their businesses.
Job Description
- Develop account plans and strategies to achieve sales targets and objectives.
- Foster long-term partnerships with clients to enhance loyalty and retention.
- Prepare and present performance reports to clients and senior management.
- Manage project timelines and deliverables for key account initiatives.
- Ensure compliance with contractual obligations and service level agreements (SLAs).
- Coordinate with operations and supply chain teams to meet client expectations.
- Identify and resolve potential issues proactively to maintain client satisfaction.
- Provide training and support to clients on Aramex services and tools.
- Collaborate with marketing to develop targeted campaigns for key accounts.
- Conduct benchmarking studies to ensure competitive service offerings.
- Stay updated on industry trends and best practices to drive continuous improvement.
- Develop and manage strategic relationships with key clients to drive business growth.
- Understand clients' business objectives and tailor logistics solutions to meet their needs.
- Act as the primary point of contact for key accounts, addressing inquiries and concerns.
- Conduct regular business reviews to assess client satisfaction and identify improvement areas.
- Monitor account performance metrics and provide insights for optimization.
- Identify upselling and cross-selling opportunities to maximize revenue.
- Negotiate contract terms, pricing, and service agreements with key clients.
- Analyze market trends and competitor activities to inform account strategies.
Job Requirements - Experience and Education
- Bachelor’s degree in business administration, Supply Chain or a related field.
- 5-7 years’ experience in account management or sales, with a focus on logistics or supply chain.
- Strong proficiency in Microsoft Office and CRM software.
- Proven track record of managing key accounts and achieving revenue growth.
- Experience in developing and maintaining strategic relationships with clients.
- Strong understanding of logistics and supply chain processes and best practices.
- Demonstrated ability to analyze market trends and apply insights to account strategies.
- Experience in negotiating contracts and managing pricing agreements with clients.
- Previous experience in a customer-facing role, ensuring exceptional service delivery.