Phone Collections Officer

PalmPay

Remote

The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

Contact customers regarding overdue loan repayments
Negotiate repayment plans and follow up on payment commitments
Educate customers on available payment options
Maintain accurate records of customer interactions and payment status
Escalate difficult or unresolved cases as required
Respond professionally to customer inquiries and complaints

Requirements

Previous experience in collections, customer service, call center, or loan recovery is an advantage
Strong communication and negotiation skills
Good record-keeping and attention to detail
Basic computer proficiency

Salary

₦100,000