Service Delivery Manager - Roadside
Nationwide Group
Remote
- Lead and inspire our roadside assistance teams to deliver exceptional service.
- Act as the vital link between contractors and our operations, ensuring seamless support and engagement.
- Champion safety and compliance while fostering a culture of continuous improvement.
- Be the driving force behind the training and development of our skilled roadside patrols.
At Nationwide Group, we pride ourselves on being at the forefront of roadside assistance, dedicated to providing our members with unparalleled support and service. Our team embodies our core values of integrity, teamwork, and customer focus, striving every day to ensure safety and reliability on the road.
As we expand our horizons, we seek passionate individuals who share our commitment to excellence and are eager to contribute to our mission of helping people in their time of need.
The Role
As the Service Delivery Manager - Roadside, you will embark on a multifaceted journey, overseeing the performance and engagement of our contractor network. Your primary objective? To elevate contractor and driver capabilities through hands-on coaching and tailored training initiatives. You will be accountable for not just safety and compliance, but for creating an environment where our contractors thrive, ensuring that they deliver the highest quality roadside assistance to our valued customers.
Your leadership will be instrumental in maintaining a robust and sustainable contractor network, aligned with the goals of Nationwide Group and the expectations of our members. You will be the driving force behind our mission to provide 24-hour breakdown assistance, ensuring our patrols are equipped and ready to respond at any moment.
Our Ideal Candidate
We are looking for a dynamic individual with a passion for service delivery and a knack for nurturing talent.
- Proven experience in roadside assistance, towing, or transport operations.
- Exceptional relationship-building skills, capable of managing stakeholders with confidence and poise.
- Strong background in coaching and mentoring, with a keen eye for operational excellence.
- Relevant qualifications such as a Certificate IV in Training & Assessment (TAE) are desirable.
Salary & Benefits: Rewarding Your Commitment
In addition to a competitive salary, we offer an array of benefits designed to support your well-being and professional growth. Join us and become part of a team that values collaboration, innovation, and dedication to service excellence.
If you're ready to take the wheel and lead our roadside team to new heights, we invite you to apply today and embark on this exciting journey with Nationwide Group.
Apply Now
Ready to make an impact? Apply today to join a team that values your contributions and fosters your growth!
You can learn more about Nationwide Group at Nationwide Group Careers
CLICK APPLY below and make sure you include a cover letter and resume.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Only shortlisted applicants will be contacted further.
Apply Now