Pre-Sales and Service Assurance Analyst

Company Description Secure Edge Technologies (SETS) is a premier IT professional services and consulting company based in the EMEA region, specializing in cybersecurity and IT capacity development. The company supports government agencies, startups, and financial services institutions with secure, scalable technology solutions. SETS delivers a comprehensive portfolio of services, including Advisory Services, Vulnerability Assessment and Penetration Testing (VAPT), IT Security Audits, Security Engineering, and specialized training. With a strong focus on innovation, quality, and long-term partnerships, SETS helps clients strengthen their security posture while enabling business growth.

Job Overview

The Pre-Sales and Service Assurance Analyst will support business growth and client relationship management by assisting with lead tracking, proposal opportunities, customer engagement, and service assurance activities. The role requires strong communication, organizational, and client management skills to ensure a seamless experience throughout the client engagement lifecycle.

Entry Level applicants are welcomed

Key Responsibilities

• Work closely with the Business Development team to support sales and growth initiatives.
• Track, manage, and follow up on business leads and opportunities.
• Research, identify, and support applications for Requests for Proposals (RFPs), tenders, and business opportunities.
• Present and explain the company’s services and solutions to prospective clients.
• Respond promptly to client enquiries across email, phone calls, and other communication channels.
• Ensure client satisfaction throughout the lifecycle of engagements and projects.
• Support service assurance processes to maintain positive client relationships and service quality.
• Prepare and draft invoices and related client documentation.
• Coordinate communication between internal teams and clients where required.
• Maintain accurate records of client interactions, opportunities, and engagement updates.
• Assist with reporting, documentation, and administrative support for sales and client service operations.

Requirements

• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Ability to work collaboratively with internal teams and external stakeholders.
• Attention to detail and professionalism in client interactions.
• Proficiency in email communication, reporting, and basic documentation tools.
• Ability to manage enquiries and maintain positive customer relationships.

Preferred Skills

• Experience in business development, customer service, or pre-sales support roles.
• Familiarity with proposal writing and RFP processes.
• Basic understanding of sales operations and client relationship management.
• Ability to work within deadlines and manage multiple engagements simultaneously.