Credit Risk and Verification Manager
MAX
At MAX, we are powering Africa’s forward movement by building the future of mobility across the continent and in emerging markets. Our mission is simple yet transformative: to make mobility safe, affordable, accessible, and sustainable for all, through high-performance technology and world-class operators.
We are creating the largest vehicle subscription and financial services platform for commercial drivers and transport operators in Africa. By combining technology, energy infrastructure, and financial innovation, MAX enables drivers with little or no banking history to access low- to zero-emission vehicles, insurance, digital wallets, and e-hailing services, all on a subscription basis.
Since launching, we’ve grown from just 200 drivers in 2015 to empowering over 55,000 riders (which we call Champions) and spread across 3 West African Countries - Nigeria, Ghana and Cameroon, with a plan to spread across Africa in the near future.
Vision, Mission and Values
MAX is powering Africa’s Forward Movement and has a goal to make mobility safe, affordable, accessible, and sustainable by leveraging technology, financial inclusion, and clean energy solutions. To achieve this, we are driven by core values which are at the heart of all we do. These are:
- Transparency – We take everyone along for the ride.
- Integrity – We stand by our word and remain consistent with all stakeholders.
- Initiative – We champion bold ideas and nurture innovation at every step.
- Partnership – We keep the welcome mat rolled out; collaboration is at our core.
- Safety – We prioritize safety so that every ride is safe, reliable, and comfortable.
Over the years, we have empowered over 55,000 riders (whom we call champions) with access to income-generating assets (two-wheelers and three-wheelers) through our rent-to-own (pay-as-you-go) model, a first-of-its-kind in Africa. In addition to this, to further enable these riders to start their business immediately, we have created the MAX Advantage, a suite of benefits which include vehicle license and insurance, health insurance, maintenance and emergency services.
First, we began with low-emission vehicles. Now, we’ve pivoted fully to EVs, steadily moving toward our goal of deploying over 10,000 across Nigeria and Ghana by 2025, as well as building a first-of-its-kind in Nigeria solar-powered battery swap stations to enable our champions to swap their batteries in less than 3 minutes!
By doing this, we are not only empowering our champions, but we are also protecting the earth, and increasing the purchasing power of our riders thanks to zero emissions, zero fuel cost and less maintenance cost of EVs.
At MAX, passion meets purpose. We are not just moving people and goods, we are creating livelihoods, reducing emissions, and transforming Africa’s mobility ecosystem. Because for us, every ride isn’t just a journey; every ride empowers us.
Our Investors and Strategic Partners
MAX is trusted by some of the world’s most respected strategic and financial investors. To date, we have raised over $70M to accelerate the future of sustainable mobility. Our backers include: Lightrock (part of the LGT Group), Global Ventures, Yamaha, Mastercard, Shell Foundation, Novastar Ventures, Goodwell Investments, Breakthrough Energy Ventures, Techstars, DLM Capital.
In December 2021, MAX achieved the first close of its $31M Series B, laying the foundation to scale vehicle subscriptions, fintech products, and electric vehicles (EVs) across Africa. We are now entering our next growth chapter. By 2024, 31% of our fleet will be electric; by 2026, 69% will be electric. To achieve this bold vision, MAX is raising $100M+ in the next 12 months to permanently transform mobility infrastructure and unlock prosperity across Africa.
Role Overview: Credit Risk and Verification Manager
Responsible for managing the process of identifying and investigating inconsistencies in Verification Activities
Key Responsibilities
Develop and maintain a thorough technical understanding of current operational systems/processes and policy requirements within the verification unit
Identify, recommend and, as appropriate, oversee the implementation of continuous efficiency improvements to policies and procedures.
Lead verification actions on fraud claims and conduct internal and external Verifications concerning allegations.
Ensure the maintenance of a strong system of internal controls within the verification team to ensure a high level of quality assurance compliance.
Work cooperatively with all units to meet operational and team objectives.
Ensure that all application data is accurately verified in accordance with established procedures, and a comprehensive audit of the applications is completed to prevent internal fraud.
Verify captured applications against the physical documents.
Ensure all Investigation, verification and research procedures are properly achieved in line with organizational work strategy
Conduct thorough investigations and identify discrepancies in the application documents as well as the supporting documents
Supervise and monitor field verification operations.
Perform adequate prospect and guarantor due diligence checks as required.
Conduct a strategic enhanced due diligence review.
Skillfully conduct Skip tracing to unveil false or true identity.
Performance of Character check and address tracing as officially required
Requirements
5+ years of professional experience
4 years of experience in leading objective investigations, especially criminal investigations, will be an advantage. Internal investigations and/or Verification experience within an International development organisation will be an added advantage
Computer skills with proficiency in MS Excel. And other work tools
Skills & Competencies
Strong analytical and problem-solving skills.
Advanced proficiency in Excel/Google Sheets and data visualization tools.
Excellent stakeholder management and communication skills.
Strong execution discipline with the ability to manage multiple priorities.
Commercially minded with strong business acumen.
Education
Bachelor’s degree in related field.
MBA or relevant certifications is an advantage.
Want to Join Us? Here’s Why You Should…
At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, color, tribe, nationality, and disability.
The MAX Work Environment:
Drive: We are building a team where everyone is a leader and therefore run on internal motivation
Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans, we are committed to providing a lasting solution.
Humility: We are committed to continuous learning and improvement. We learn, unlearn and relearn
Initiative: We welcome novel ideas and encourage creativity
Diligence: We take great pride in our work.
Candor: We value open and honest communication
Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
Bias for Technology: We automate everything
What You’ll Get:
Competitive pay & benefit
Health insurance cover
Frequent performance chats & reviews
High performing & passionate team members + fun work culture!