Assistant Operations Manager
Choice Talents LTD
Remote
Employment Type: Full-time
Responsibilities
Assist the General Manager in setting team objectives, delegating responsibilities and monitoring for compliance with standards of performance.
Provide support to all departments, and work closely with departments like Front office, Sales & Marketing, IT, Operations, etc while fostering effective client and employee relations.
In line with approved standards, manage and coordinate operations to provide the highest standard of service to every client.
Deal with client complaints/ incidents / Accidents promptly and in a professional manner and follow up to ensure prompt closure of logged complaints.
Carryout spot checks around the Centre in areas
Works closely with the Human Resources Department to conduct Recruitment, Performance appraisals, Coaching and Counselling, Discipline and grievance within the department.
Conduct quarterly review and update of all departments SOPs and checklists
Supervise the co-ordination of field operations including team bonding, and other activities.
Document all operational activities and prepare status report as required by the General Manager.
Encourages, develops and manages effective employee relations within department; and, Look for ways to motivate and challenge the team.
Requirements
HND/B.Sc. in Social Sciences or related field.
3 - 5 years relevant experience in a Cleaning, Facility Management or Logistics Industry.
Good interpersonal skill and communication skills.
Excellent customer service and people management skills.
High degree of diligence and commitment.
Excellent Organization and Problem-Solving skills.
Good attention to detail and accuracy.
High level of honesty and reliability.
Must have an aptitude for numbers.
Closing Date
30th November, 2023.
How to Apply
Interested and qualified candidates should send their application and CV to [email protected] using the subject of the email.