Facilities Management Managing Agent - Manager
JLL
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL – PM – Job Description – Facilities Management Managing Agent – ManagerJLL | Facilities Management Consultancy | Qatar
Location
Qatar (on-site)
Employment Type
Full-time
Reporting Line
Client Representative, with functional oversight from JLL
The OpportunityJLL is looking for an experienced FM Managing Agent Role to oversee the operations of a landmark commercial tower. In this client-facing role, the candidate will be the trusted point of contact for all Facilities Management matters, providing strategic/tactical guidance. The candidate will also lead the transition of the asset and the mobilization of the incoming FM Service Provider, setting the operation up for long-term success.
What This Job InvolvesAct as the primary interface between the client and JLL, providing strategic FM advice and recommendations.
Lead and maintain a strategic plan for the delivery of Facilities Management services.
Maintain clear, transparent communication and reporting lines, with a strong emphasis on accountability and meeting deadlines.
Provide operational oversight of the tower, ensuring facilities remain safe and fully functional at all times.
Oversee hard and soft FM services delivered through appointed FM Service Providers, maximizing estate uptime and reducing reactive helpdesk demand.
Review, update and implement preventive maintenance programmes and asset management strategies.
Handle escalated operational issues swiftly and effectively.
Lead the transition/handover of the tower from the fitout to the operation.
Lead the mobilisation of the incoming FM Service Provider.
Own budget control and financial reporting.
Review and validate FM-related invoices, recommending payment against agreed performance metrics.
Oversee Service Provider contracts, including quality auditing of FM service delivery.
Apply best-practice commercial management to control and reduce operational costs.
Oversee the efficiency of the procurement and contract management function.
Ensure compliance with all health, safety and regulatory requirements across the facility.
Lead, manage and develop the direct reports within the FM Managing Agent team.
Review team knowledge, skills and competencies, identifying targeted development opportunities.
Prepare and present regular performance reports, KPIs and management dashboards to stakeholders.
Requirements: Education: Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field.
Experience: 7+ years of facilities management experience, including at least 3 years in a managerial or managing agent role.
Technical Knowledge: Strong command of hard and soft FM services, building systems, contract management, budget control and asset management.
Leadership: Proven track record of managing teams, service providers and complex FM operations.
Certifications: A recognized FM certification (e.g., IFMA FMP, RICS, or equivalent) is preferred.
Languages: Fluency in English (written and spoken).
Systems & Tools: Proficient in CAFM systems, MS Office, and FM reporting/management software.
Stakeholder Management: Excellent interpersonal, negotiation, and client/stakeholder management skills.
Strategic Thinking: Ability to develop and implement FM strategies aligned with client objectives.
LocationThis is an on-site role based in Qatar. Applicants must currently be based in Qatar to be considered.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.