Hotel Operations & Internal Controls Manager

The Orchard Hotel and Suites (also known as Orchard Suites) is a luxury 4-star hospitality brand located in Onireke GRA, Ibadan, Nigeria, with additional branches in Lagos

We are recruiting to fill the position below:

Job Position: Hotel Operations & Internal Controls Manager
Job Location: Ibadan, Oyo
Employment Type: Full-time

About the Role

• We are seeking an experienced, highly organised and systems-driven Hotel Operations & Internal Controls Manager to join our team.
• This is not a traditional hotel management role. We are looking for someone who can build structure, strengthen internal controls, improve operational efficiency, eliminate leakages, and ensure every department operates according to clearly defined processes and standards.
• The successful candidate will work closely with the Owner to establish a professionally managed hotel where decisions are driven by accurate reporting, accountability, and operational excellence.

Key Responsibilities
Operational Management:

• Oversee operational compliance across all hotel departments, including Front Office, Housekeeping, Kitchen, Restaurant, Bar, Laundry, Maintenance, Stores, Procurement and Security.
• Ensure all departments operate in accordance with approved Standard Operating Procedures (SOPs).
• Monitor daily operations and identify opportunities to improve efficiency and service delivery.

Internal Controls & Compliance:

• Implement and enforce operational controls across the hotel.
• Ensure purchases, discounts, refunds, complimentary items and expenses comply with approved authorisation procedures.
• Conduct regular operational audits and investigate discrepancies.
• Monitor compliance with company policies and recommend corrective actions where necessary.

Procurement & Inventory Management:

• Oversee the procurement process from requisition to supplier payment.
• Monitor supplier performance and pricing.
• Supervise inventory management across all departments.
• Conduct regular stock verification exercises and investigate stock variances.
• Ensure accurate inventory records are maintained at all times.

Financial & Cost Control:

• Review daily revenue reports and departmental performance.
• Monitor cash collections, POS transactions, transfers and petty cash.
• Verify daily cash reconciliations.
• Identify cost-saving opportunities while maintaining service quality.
• Report financial irregularities promptly.

Reporting & Performance Management:

• Prepare accurate daily, weekly and monthly operational reports.
• Develop performance dashboards for management.
• Monitor departmental KPIs and operational trends.
• Present recommendations for improving efficiency and profitability.

Staff Supervision:

• Monitor staff attendance and departmental accountability.
• Ensure proper shift handovers and reporting.
• Support performance management and continuous staff improvement.
• Promote a culture of discipline, ownership and accountability.

Guest Experience:

• Monitor guest feedback and complaint resolution.
• Identify recurring service issues and recommend improvements.
• Work with department heads to maintain high service standards.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, Operations Management, Accounting or a related discipline.
• Minimum of 3-5 years of experience in hotel operations, hospitality management, operations auditing, internal controls or a similar leadership role.
• Strong knowledge of hotel operations, procurement, inventory management and operational controls.
• Excellent analytical, organisational and problem-solving skills.
• High level of integrity and attention to detail.
• Strong leadership, communication and report-writing skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience using hotel management software will be an added advantage.

Person Specification:

• The ideal candidate should be:
• Highly organised and process-oriented.
• Results-driven with strong analytical skills.
• Able to identify operational risks and implement practical solutions.
• Confident in enforcing standards and holding teams accountable.
• Comfortable working with data, reports and operational metrics.
• Proactive, dependable and capable of working with minimal supervision.

What Success Looks Like:

• The successful candidate will help build a hotel that operates through documented systems rather than verbal instructions, where:
• Operational leakages are significantly reduced.
• Inventory and assets are properly controlled.
• Financial reporting is accurate and timely.
• Departmental accountability is strengthened.
• The Owner has clear visibility into daily operations through structured reporting and performance dashboards.
• Guests consistently receive high-quality service.

Salary
150,000 - N300,000 monthly.