Customer Service Representative

DPL Group is a growing fashion brand dedicated to creating stylish, high-quality clothing that combines creativity, craftsmanship, and contemporary trends. Our mission is to deliver exceptional fashion pieces that inspire confidence while providing our customers with an outstanding shopping experience.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our growing African fashion brand.
• The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, processing orders, and ensuring every customer enjoys a seamless shopping experience from enquiry to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via phone calls, WhatsApp, social media, and email.
• Assist customers with product information, sizing, pricing, and order placement.
• Process and track customer orders from confirmation to delivery.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure satisfaction after purchase.
• Maintain accurate customer records and order information.
• Coordinate with the production, sales, and logistics teams to ensure timely order fulfilment.
• Handle returns, exchanges, and customer feedback professionally.
• Maintain a positive brand image through excellent communication and customer service.
• Perform other customer service-related duties as assigned.

Requirements
Educational Qualification

• Minimum of HND or Bachelor's degree in any relevant field.

Experience:

• Minimum of 1 year of experience in customer service, retail, or a similar role.
• Experience in the fashion, retail, or e-commerce industry is an added advantage.

Other Requirements:

• Passion for fashion and excellent customer service.
• Positive attitude with a willingness to learn.
• Ability to work independently and as part of a team.
• Strong work ethic, integrity, and reliability.
• Must be well-presented and professional in appearance.
• Knowledge of African fashion and fabrics is an added advantage.
• Applicant must reside within a reasonable commuting distance of the workplace.

Required Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Strong organisational and time-management skills.
• Proficiency in Microsoft Office and basic computer applications.
• Familiarity with WhatsApp Business, Instagram, Facebook, and other social media platforms.
• Attention to detail and a high level of professionalism.

Salary
N150,000 – N200,000 / month.

Method of Application
Interested and qualified candidates should send their CV and a Cover Letter to: [email protected] using "Application – Customer Service Representative" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.