Zonal Sales Manager
PalmPay
Remote
The Zonal Manager will provide field leadership, monitor team performance, support market development initiatives, and collaborate with cross-functional teams to ensure sustainable growth, high productivity, and excellent customer experience across the assigned region.
Key Responsibilities
- Team Supervision & Performance Management
- Lead weekly performance meetings to review team output, KPIs, and market feedback
- Monitor attendance, deployment, and productivity of BDMs and BDs
- Track daily activities and ensure accountability across all team members
- Identify underperformance and implement corrective actions
- Field Operations & Market Oversight
- Conduct regular field visits (minimum twice weekly) to validate market realities
- Verify reports submitted by BDMs/BDs against actual field conditions
- Monitor competitor activities, market saturation, and merchant feedback
- Reporting & Activity Monitoring
- Monitor daily field reports submitted at scheduled intervals (12pm, 3pm, 5pm)
- Ensure accuracy and consistency of accompanying visit reports
- Track onboarding activities and confirm field productivity
- Issue Resolution & Escalation
- Provide immediate resolution to field challenges where possible
- Escalate recurring or critical issues to management
- Respond promptly to team concerns and operational bottlenecks
- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum of 4-6 years experience in sales, agency banking, fintech, or field operations
- MUST have prior experience in a leading fintech company
- Willingness to travel and conduct frequent field visits
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