Technical Expert Distributed
Siemens Energy
Remote
Department: Gas Services
Mode of Employment: Permanent / Full-time
Position Title: Technical Expert Distributed
A Snapshot of Your Day
As a Technical Expert – Technical Support, you will serve as the primary technical focal point for assigned customers and field service activities within the Distributed Products portfolio. You will provide first-line technical support, coordinate outage preparation and execution, analyze equipment performance, and support field teams in resolving complex technical issues.
Working closely with Product Competence Centers, Service Engineers, and Field Service Representatives, you will help improve equipment reliability, optimize maintenance strategies, and identify service growth opportunities while ensuring high levels of customer satisfaction.
How You'll Make An Impact
- Act as the Tier 1 technical support focal point for assigned customers, Service Engineers, and Field Service Representatives
- Take ownership of technical issues and coordinate timely resolution with Product Competence Centers and engineering specialists
- Support troubleshooting activities and return-to-service efforts during planned and unplanned maintenance events
- Develop tailored outage plans based on equipment condition, customer operational history, and fleet experience
- Provide technical guidance during outage execution, inspections, commissioning activities, and troubleshooting interventions
- Monitor equipment availability and reliability by analyzing operational performance and maintenance data
- Review oil analysis reports, RDS alerts, and diagnostic reports to assess equipment health and recommend corrective actions
- Track and communicate technical bulletins, fleet advisories, and engineering recommendations
- Review Field Service Reports to ensure technical quality, consistency, and completeness
- Capture lessons learned and contribute to continuous improvement of outage execution and fleet reliability
- Support project planning, overhaul preparation, scope definition, risk assessments, and repair recommendations
- Provide technical support during customer discussions, proposal development, modernization initiatives, and service opportunity identification
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Power Engineering, or a related engineering discipline
- Experience in Field Service, Technical Support, Service Engineering, Maintenance Engineering, or a similar industrial environment
- Strong technical knowledge of rotating equipment, particularly gas turbines and auxiliary systems
- Ability to interpret technical documentation, maintenance reports, operational data, and diagnostic findings
- Strong troubleshooting, analytical, and problem-solving capabilities
- Experience supporting maintenance planning, outages, or reliability improvement initiatives is highly desirable
- Excellent communication and stakeholder management skills
- Fluent English, both written and spoken
- Willingness to travel occasionally to customer sites when required
- Strong analytical and critical thinking skills
- Customer-focused mindset with excellent relationship management abilities
- High level of ownership and accountability
- Strong organizational and coordination capabilities
- Excellent communication and collaboration skills across cross-functional teams
- Ability to prioritize multiple technical issues in a fast-paced environment
- Proactive approach to continuous improvement and knowledge sharing
- Adaptability within a global and multicultural organization
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards
- Working with a global team
- Opportunities to work on and lead a variety of innovative projects
- Possibility to take over further tasks within the company
- Supportive work culture
- Medical benefits
- Remote/Flexible work
- Time off/Paid holidays
- Parental leave
- Continual learning through the Learn@Siemens-Energy platform
- e-Learning
- Mentorship
- Coaching
- Open feedback culture