Telemarketer

Company Description

RxAll is a digital healthcare infrastructure platform focused on expanding access to safe, affordable medicines. Through a curated network of high-quality wholesalers and pharmaceutical companies, RxAll connects hospitals, pharmacies, and patients to medicines at manufacturer or wholesale prices. Its technology stack includes RxScanner for instant drug authentication, RxPOS for inventory and sales management, and RxDelivered for online marketplace distribution, all supported by the embedded fintech solution RxPay for invoice financing. By addressing the global challenge of access to affordable, safe drugs, RxAll aims to enable universal access to high-quality medicines at the lowest possible prices, starting with Africa.

Role Description

The Telemarketer role at RxAll is a full-time, on-site position based in Ibadan. The Telemarketer will make outbound calls to prospective and existing customers, introduce RxAll’s products and services, and promote relevant healthcare solutions. Day-to-day tasks include generating leads, qualifying prospects, scheduling appointments or follow-up calls, and providing basic information about the RxAll platform and offerings. The Telemarketer will maintain accurate records of interactions in the CRM system, respond to inquiries, and escalate complex questions to appropriate team members. The role also involves meeting call and conversion targets, collaborating with the sales and customer success teams, and upholding professional and ethical communication standards.

Qualifications

• Strong Communication and Interpersonal Skills to engage diverse customers professionally and clearly.
• Customer Service and Appointment Scheduling abilities to manage inquiries, resolve basic issues, and organize follow-ups efficiently.
• Sales skills to identify opportunities, present solutions persuasively, and support revenue growth objectives.
• Ability to work on-site in Ibadan, with reliability in attendance and punctuality.
• Basic computer literacy and familiarity with CRM or call management tools.
• Prior experience in telemarketing, sales, or customer support is preferred but not mandatory.
• Comfortable working with phone-based outreach targets in a fast-paced environment.
• Interest in healthcare, pharmaceuticals, or technology

TELEMARKETER (B2B PHARMACY CREDIT) — IBADAN, OYO STATE

₦1,800k – ₦3,000k OTE • No equity • Based in Ibadan • Resumption: on or before August 1, 2026

**TELEMARKETER (B2B PHARMACY CREDIT) — IBADAN, OYO STATE**

₦1,800k – ₦3,000k OTE • No equity • Based in Ibadan • Resumption: on or before August 1, 2026

**About RxAll**

• RxAll is a pharmacy credit infrastructure company powering the growth of retail pharmacies and pharmaceutical wholesalers across Nigeria. Through our RxPay and RxAdvance products, we provide trade credit that lets pharmacies stock more inventory, sell more, and grow — with over ₦12 billion disbursed in the last 12 months. We also operate a growing pharmaceutical supply business, bringing quality parallel-imported and contract-manufactured medicines to the Nigerian market. Backed by international investors and led by a team with deep pharma and fintech experience, we are scaling toward ₦1 billion in monthly B2B sales and building the credit and distribution backbone for pharmacy retail in Africa.

**Role Summary**

• The Telemarketer is the pipeline engine for a business targeting aggressive new customer growth. This is NOT a passive call-center role. You generate leads, qualify prospects, book appointments for field Business Development Managers (BDMs), and are directly responsible for ensuring those appointments convert to sales meetings. Your success is measured not by how many calls you make, but by how many qualified leads become paying customers.
• You own the handoff: every appointment you book must be handed over to the relevant BDM the same day with full context, customer details, and confirmation — via email with management in copy. Appointments that are not handed over the same day are treated as appointments that never happened.
• You report to the Acting GM / Collections Officer and work closely with BDMs across Nigeria including in Lagos, Ogun, and North-Central territories.

**Key Responsibilities**

• * **Lead generation:** Make 50–80+ outbound calls daily to pharmacy owners and wholesalers. Qualify prospects against RxAll’s credit criteria before booking appointments.
• * **Appointment handover:** For every appointment booked, send a same-day email to the relevant territory BDM with full customer details (name, address, phone, pharmacy type, credit interest level). CC the Acting GM and CEO. This is non-negotiable — appointments not handed over are appointments that never happened.
• * **Conversion tracking:** Track every lead from first call through to customer onboarding. You are accountable for the conversion rate, not just the lead count. A lead that never converts is not a lead.
• * **Follow-up discipline:** Maintain a structured follow-up calendar. Every prospect gets a defined follow-up cadence. No lead goes cold because you forgot to call back.
• * **CRM hygiene:** Log every call with notes within 1 hour. Update lead status daily. Your CRM must be audit-ready at all times — if asked to walk through your pipeline, you should be able to show every active lead, its status, and evidence of last contact.
• * **Churned customer re-engagement:** Contact assigned churned customers per the quarterly re-engagement plan. Document reasons for churn and report patterns.
• * **Retention support:** Complete all assigned retention and follow-up calls within 24 hours of assignment.
• * **Reporting:** Submit daily call reports by end of day. Submit weekly consolidated report every Sunday evening.

**Qualifications and Experience**

• * Minimum OND in any field. Bachelor’s degree is an advantage.
• * Minimum 2–3 years of experience in B2B telemarketing, telesales, or inside sales. Consumer outbound call center experience alone is not sufficient.
• * Proven track record of lead-to-sale conversion, not just lead generation. You must be able to demonstrate how your leads became paying customers at a previous employer.
• * Experience selling financial products, trade credit, pharmaceutical distribution, FMCG, or B2B services strongly preferred.
• * Excellent phone manner: clear, confident, professional, and persuasive. Must be comfortable handling objections around interest rates, loan terms, and credit requirements.
• * Proficient in Excel and CRM data entry. Comfortable with Google Sheets, Zoho CRM, and WhatsApp Business.
• * Fluent in English. Hausa and Pidgin are strong advantages for multi-state coverage.
• * Must be based in Ibadan or willing to relocate immediately.

**Required Behavioral Competencies**

• * **Ownership mentality:** treats every lead as your personal revenue target, not just a checkbox
• * **Process-disciplined:** follows handover protocols, logging requirements, and reporting cadences without being reminded — ever
• * **Evidence-driven:** documents everything — calls, commitments, handovers, follow-ups. If you did not document it, it did not happen
• * **Self-starter:** does not wait for instructions on obvious next steps. If an appointment is booked, you hand it over. If a customer is not picking up, you try again. If a BDM needs context, you provide it without being asked.
• * **Resilient:** maintains energy and professionalism through 250+ calls per week and constant rejection
• * **Accountable:** owns conversion outcomes, not just activity metrics. “I made 250 calls” is not a result; “I generated 5 paying customers” is.
• * **Honest:** does not inflate numbers, fabricate appointments, or claim work that was not done. Integrity is non-negotiable.

**Key Performance Indicators (KPIs)**

• * **Outbound Calls:** Minimum 50 calls per day, 250 per week
• * **Lead Generation:** Minimum 50 qualified leads per week submitted to BDMs with same-day email handover
• * **Appointment Setting:** Minimum 25 confirmed BDM appointments per week, each with same-day email handover
• * **Lead-to-Conversion Rate:** Minimum 20% of leads handed to BDMs must convert to paying customers within 60 days. This is the metric that matters most.
• * **Appointment Handover Compliance:** 100% of appointments emailed to the relevant BDM on the same day, with Acting GM and CEO in CC. Zero tolerance for sitting on appointments.
• * **CRM Compliance:** 100% of calls logged with notes within 1 hour
• * **Call Quality:** 90%+ calls follow the approved script/framework
• * **Retention Calls:** Complete all assigned retention/follow-up calls within 24 hours
• * **Win-Back:** Contact all assigned churned customers per quarterly plan
• Weekly report submitted every Sunday by 6:00 PM WAT

**Compensation Structure**

• * **Base Salary:** ₦150,000 – ₦200,000 gross monthly
• * **Commission:** ₦2,000 per qualified lead that converts to a paying customer (tracked monthly). This is double the previous rate to incentivize conversion quality over lead volume.
• * **Performance Bonus:** ₦30,000 monthly bonus for achieving 100%+ of lead-to-conversion target
• **Benefits:** HMO, pension, 13th month salary, phone allowance, data allowance
• **Total OTE:** ₦1,800k – ₦3,000k total annual compensation at full target achievement

**Note**

• * You must be currently employed in a similar B2B telemarketing or inside sales role.
• * You must be able to provide your most recent 3 payslips for salary negotiations.
• * Resumption: on or before August 1, 2026.
• * This role has a strict 60-day probation period. Probation KPIs include minimum 40 converted customers in the first 60 days and 100% appointment handover compliance. Failure to meet probation targets will result in immediate separation.