Lead Spa Host
Nami Beauty
Remote
We’re looking for an exceptional Lead Spa Host to support our Accra team — someone who is proactive, results-driven, people-centered, and deeply committed to client care.
This is not just a front desk or oversight role. Applicants must understand that their core responsibility is to serve clients excellently, manage the Nami environment, uphold staff and space standards, and report thoroughly and insightfully.
You will be expected to take full ownership of daily operations, support team performance, manage people and processes, and contribute to building a culture of accountability, warmth, and professionalism.
Requirements
What We’re Looking For
Must-Haves
#1: Professional | Friendly | Humble | Thorough |
- 1–4 years experience managing a team in a retail, spa, beauty, or hospitality environment
- A natural leader who communicates clearly, listens well, and leads with emotional intelligence
- Strong initiative: someone who gets things done without needing to be told
- Goal-driven, KPI-focused, and performance-minded
- Comfortable using basic accounting tools (Excel, POS, digital logs)
- Organized, time-conscious, and detail-oriented
- Available to work full time and present in-store at least 6 days a week
- Excellent written and verbal communication
- Background or training in finance/accounting
- Experience managing stock and budgets
- HR or staff development experience
- Passion for beauty, customer experience, and service excellence
Sales, Client Experience & Problem Solving
- You are the face of customer service at Nami
- Track daily/weekly sales and lead initiatives to hit targets
- Support front-of-house staff to ensure seamless client service
- Step in when needed to handle client concerns or complaints with urgency
- Implement creative ideas to improve customer loyalty and retention
- Represent Nami’s values and elevate the customer experience daily
- Manage, support, and mentor all staff: technicians, hosts, and assistants
- Create a supportive, respectful, and high-performing work environment
- Mediate staff conflicts quickly and professionally
- Hold weekly team check-ins and performance feedback sessions
- Lead with empathy while upholding clear expectations
- Oversee all day-to-day branch operations, ensuring quality and consistency
- Implement strategies and maintain brand standards
- Create weekly/monthly reports on team performance, sales, and client experience
- Monitor petty cash, staff expenses/salaries, and restock purchases
- Ensure all internal policies (attendance, break times, grooming) are enforced
- Submit weekly operations reports to the Operations Manager
- Ensure staff journals, stock logs, and financial records are up to date
- Identify operational gaps and proactively suggest solutions
- Keep team goals, KPIs, and disciplinary processes organized and consistent
- How to Apply ***
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About The Company
At Nami Beauty we’re reimagining beauty services and retail with a focus on culture, excellence, and innovation. With branches in Lagos & Accra and more international locations coming up, our vision is bold and we need strong leaders to bring it to life.
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