Sales Associate
Retail Business Clinic
Remote
- The successful retail sales associates will guide customers through the shopping process, from initial greeting to final purchase, and provide a winning after-sales follow-up and support.
- In addition to providing insights and support, the retail sales associates will help strengthen our customer relationships and convert shoppers into customers.
- The ideal candidates for these roles will possess a natural ability to engage with customers and effectively resolve their concerns.
- The successful retail sales associates should be passionate about people and eager to develop new skills in customer sales and service.
- Deliver exceptional service to shoppers and customers that results in repeat visits and long-term brand loyalty
- Collaborate with coworkers to achieve store sales goals through suggestive-selling, up-selling, and cross-selling
- Inform shoppers and customers about product features and benefits to help them in making buying decisions
- Maintain a tidy shopping environment and welcoming atmosphere
- Represent the company with professionalism and enthusiasm
- Treat all customers with respect and courtesy.
- Greet customers as they enter the store
- Answer customer questions about specific products/services and assist with requests
- Provide accurate information (e.g., product features, pricing, and after-sales services)
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell and up-sell products
- Inform customers about new arrivals and special offers
- Stay up to date with new products/services
- Restock and organize merchandise on the sales floor
- Resolve customer complaints and issues in a timely and professional manner
- Keep the products and the shopping environment tidy, and maintain a welcoming atmosphere
- Render periodic reports – daily, weekly, monthly, half-yearly, yearly, and as may be needed from time to time.
- Provide customer feedback and environmental scanning reports to the Store Manager.
The successful candidate must have or be:
- HND or B.Sc. in Social Sciences or related fields is a plus
- 2 years or more experience in retail sales and customer service, or a similar role
- Excellent verbal communication skills and friendly
- Competent simple math skills
- Friendly and professional demeanour
- Ability to work effectively in a fast-paced environment
- Experienced with working in a team-oriented environment
- Have a good understanding of the retail sales process
- Live in very close proximity to the job locations (Lekki, Victoria Island, Ikoyi, Central Lagos).