Community Solutions Advisor

Location: Lagos, Nigeria (Field-Based)

Employment Type: Full-Time

Department: Community Growth & Partnerships

Reports To: Community Partnership Manager / Head of Community Growth

OGNISE is a community management and service aggregation platform that enables estates, neighborhoods, streets, Community Development Associations (CDAs), Resident Associations, commercial districts, and local governments to access reliable, affordable, and professionally managed community services through one integrated platform.

We help communities coordinate environmental sanitation, waste management, security enhancement, emergency response, street lighting, infrastructure maintenance, resident management, billing, communications, and community development initiatives while reducing costs and improving accountability through demand aggregation and technology.

Our mission is to build cleaner, safer, smarter, and better-managed communities across Africa.

The Community Solutions Advisor is the frontline representative of OGNISE responsible for identifying, engaging, and partnering with estates, residential communities, commercial districts, markets, streets, and government stakeholders.

Rather than selling software, the Community Solutions Advisor works as a trusted consultant—understanding community challenges, recommending practical service solutions, coordinating assessments, and helping communities improve service delivery through the OGNISE platform.

This is a highly field-oriented role requiring relationship-building, consultative selling, and excellent communication skills.

• Identify new estates, neighborhoods, streets, markets, and commercial districts within assigned territories.
• Generate qualified leads through field prospecting, referrals, networking, and community engagement.
• Schedule and conduct meetings with estate executives, CDA leaders, Resident Associations, facility managers, and local government representatives.
• Present OGNISE's community solutions and value proposition.
• Convert prospects into active OGNISE communities.

Conduct community assessments to understand needs relating to:

• Waste collection
• Environmental sanitation
• Drainage maintenance
• Street cleaning
• Security coordination
• Emergency response
• Street lighting
• Infrastructure maintenance
• Resident management
• Billing and payment collection
• Community communication
• Community development initiatives

Recommend suitable service packages based on each community's needs.

• Achieve monthly and quarterly community acquisition targets.
• Prepare proposals and quotations.
• Coordinate service demonstrations and presentations.
• Follow up on prospects until successful onboarding.
• Maintain a healthy sales pipeline using the CRM.
• Identify upselling opportunities within existing communities.

• Build long-term relationships with community leaders and decision-makers.
• Attend community meetings, AGMs, and stakeholder forums.
• Act as the primary liaison between OGNISE and assigned communities.
• Ensure smooth onboarding of newly signed communities.
• Gather customer feedback and communicate improvement opportunities internally.

• Organize awareness campaigns within communities.
• Conduct educational sessions on environmental sustainability and community management.
• Coordinate promotional activities and local events.
• Represent OGNISE at exhibitions, trade shows, and community forums.

Manage an assigned geographic territory by:

• Mapping estates and neighborhoods.
• Identifying new development opportunities.
• Building relationships with influential community stakeholders.
• Maintaining accurate community records.
• Tracking competitors and market trends.

Prepare regular reports covering:

• Daily field activities
• Community visits
• Meetings held
• New leads generated
• Opportunities created
• Deals closed
• Revenue generated
• Community feedback
• Competitor insights

• Bachelor's Degree or HND in Business Administration, Marketing, Estate Management, Environmental Management, Public Administration, Urban Planning, or related disciplines.
• 2–5 years of experience in B2B, institutional, government, real estate, facility management, environmental services, utilities, or solution sales.
• Experience engaging senior decision-makers is an advantage.

• Consultative selling
• Prospecting
• Negotiation
• Closing
• Pipeline management
• Relationship management

• Excellent verbal communication
• Strong presentation skills
• Proposal writing
• Active listening
• Public speaking

• CRM systems
• Microsoft Office
• Google Workspace
• Mobile productivity tools

• Self-motivated
• Professional
• Confident
• Resilient
• Organized
• Problem solver
• Goal-oriented
• Ethical
• Customer-focused

Experience working with:

• Estates
• Resident Associations
• Community Development Associations (CDAs)
• Facility Management Companies
• Waste Management Companies
• Security Companies
• Environmental Service Providers
• Local Governments
• Real Estate Developers
• Commercial Property Managers

• New communities signed per month
• Community renewal rate
• Community retention rate

• Monthly revenue generated
• Proposal-to-contract conversion rate
• Average contract value
• Sales target achievement (%)

• Community visits per week
• Decision-maker meetings held
• Needs assessments completed
• Proposals submitted
• Follow-up activities completed

• Customer satisfaction score
• Community engagement activities conducted
• Response time to customer inquiries
• Referral communities generated

• Lead records updated
• Follow-up completion rate
• Pipeline accuracy
• Reporting timeliness

• Primarily field-based with regular travel across assigned territories.
• Occasional evening or weekend attendance at community meetings and events.
• Required to conduct frequent site inspections and stakeholder engagements.

• Base Salary: ₦180,000 – ₦300,000 per month (based on experience)
• Performance-Based Commission: Earn commissions on every new community or service contract secured.
• Monthly Performance Bonus: For achieving or exceeding acquisition and revenue targets.
• Quarterly Incentives: For outstanding territory growth and customer retention.
• Transport & Field Allowance: To support community visits and stakeholder meetings.
• Mobile/Data Allowance: For business communication and CRM usage.
• Career Progression: Opportunities to advance into roles such as Community Partnership Manager, Regional Community Growth Manager, or Head of Community Growth.

• At OGNISE, you'll help shape the future of community management across Africa. Your work will directly improve how neighborhoods, estates, markets, and local governments access essential services, creating cleaner, safer, smarter, and more connected communities. If you're passionate about solving real-world challenges, building trusted relationships, and driving meaningful impact, this is an opportunity to grow with a mission-driven organization.