IT Support Engineer
Avetium Technologies Ltd
Remote
- Provide first- and second-level support for hardware, software, and network issues.
- Perform routine system maintenance and preventive checks
- Log, track, and resolve support tickets within agreed SLAs.
- Assist users with technical issues and provide basic user training where required.
- Maintain accurate documentation of incidents, resolutions, and system configurations
- Escalate complex issues and collaborate with the IT team to ensure timely resolution.
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- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2–4 years' experience in IT support or systems administration
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with enterprise applications and cloud-based solutions is an added advantage.
- Excellent problem-solving, communication, and customer service skills
- Experience in troubleshooting hardware, software, and network issues in business environments.
- Exposure to cloud-based solutions and enterprise applications is an advantage.