Public Relations & Customer Relations Officer
Imani-Health
Remote
Imani Health is a digital healthcare platform improving access to healthcare through telehealth, hospital management systems, electronic medical records, pharmacy support, healthcare bookings, and community health outreach.
We are looking for a Public Relations & Customer Relations Officer to manage our public image, social media presence, customer communication, and user engagement across internal systems and approved external channels.
Role Summary
The Public Relations & Customer Relations Officer will be responsible for representing Imani Health professionally online and offline. The role includes managing social media communication, responding to customer enquiries, supporting customer onboarding, handling feedback through internal systems, and assisting with brand visibility at selected events or outreach activities when required.
The ideal candidate must be well-spoken, organized, social media savvy, customer-friendly, and able to communicate clearly with patients, hospitals, doctors, partners, and the general public.
Key Responsibilities
Requirements
- Good communication and interpersonal skills
- Experience in public relations, customer service, social media management, marketing, or community engagement
- Ability to write clear captions, responses, emails, and customer messages
- Comfortable using social media platforms and digital tools
- Professional, polite, and patient when dealing with customers
- Ability to manage complaints calmly and escalate issues appropriately
- Good organizational skills and attention to detail
- Must be tech-savvy and willing to learn Imani Health's internal systems
- Experience in healthcare, health tech, customer support, or community outreach is an advantage
- Must understand the importance of confidentiality, especially when dealing with health-related information
- Basic content creation skills
- Canva, CapCut, or simple video editing experience
- Customer support or CRM experience
- Ability to speak clearly in English; knowledge of Hausa, Yoruba, Igbo, or other Nigerian languages is an added advantage
- Confidence in attending events and speaking with customers or partners
- Basic understanding of digital healthcare, telehealth, or hospital systems is a plus
Fast and professional response to customer enquiries
Consistent social media posting and engagement
Improved customer satisfaction and feedback handling
Accurate reporting of customer issues and insights
Positive public representation of Imani Health
Effective support during events, campaigns, and outreach activities
Growth in online engagement, enquiries, and customer trust
Benefits
- Opportunity to work with a growing digital healthcare company
- Transportation covered for approved company events or field assignments
- Exposure to healthcare technology, telehealth, customer relations, and public relations
- Professional growth in digital marketing, communications, and customer engagement
- Supportive team environment with room to grow as the company expands
Interested candidates should send their CV and a short message explaining why they are suitable for the role.
- 1Current CV
- 2A short message explaining why you are suitable for the role
SF-B17 Mall of Dubai, Plot 158, Gimbiya Street, Garki Area 11, Abuja, Nigeria