Receptionist / Membership & Concierge Coordinator
Sigma Consulting Group
Remote
Department: Membership & Guest Experience
Reports To: Membership & Guest Experience Manager
Location: Maitama, Abuja
Employment Type: Full-Time
Salary: ₦200,000 Net Monthly
Experience: 3–5 Years
About The Role
We are seeking a polished, customer-focused, and highly organized Receptionist / Membership & Concierge Coordinator to serve as the first point of contact for members, guests, and visitors. The ideal candidate will deliver an exceptional front-of-house experience while ensuring seamless coordination of memberships, reservations, concierge services, and administrative support.
This role requires exceptional interpersonal skills, professionalism, discretion, and a passion for delivering outstanding customer service within a premium hospitality environment.
Key Responsibilities
- Welcome members, guests, and visitors warmly while ensuring a professional and memorable first impression.
- Manage all front desk operations, including visitor registration, telephone inquiries, and general reception duties.
- Coordinate bookings and reservations for facilities, wellness services, dining, meetings, events, and member activities.
- Handle membership inquiries, schedule club tours, support onboarding processes, and provide accurate information on membership offerings.
- Maintain accurate member profiles, preferences, attendance records, and communication history within the CRM system.
- Coordinate concierge requests, including reservations, guest passes, special arrangements, transportation, and personalized member services.
- Monitor guest access and ensure compliance with membership policies and security procedures.
- Respond promptly and professionally to member concerns, resolving issues efficiently while escalating complex matters where necessary.
- Liaise with internal departments to ensure seamless delivery of member services and operational excellence.
- Maintain the reception and front-of-house areas to the highest standards of cleanliness, presentation, and organization.
- Process incoming correspondence, maintain filing systems, and perform general administrative support duties.
- Prepare daily reports relating to member activities, bookings, visitor logs, and reception operations.
- Ensure confidentiality of all member information and organizational data.
- Support the planning and execution of member engagement activities and special events as required.
- Perform any other duties assigned by management.
- Bachelor's Degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management, or a related discipline.
- Minimum of 3–5 years' experience in reception, concierge, guest relations, customer service, or front office operations within hospitality, luxury lifestyle, aviation, healthcare, or premium service environments.
- Excellent verbal and written communication skills.
- Professional appearance with exceptional interpersonal and customer engagement skills.
- Strong organizational and multitasking abilities with excellent attention to detail.
- High level of discretion, integrity, and professionalism when dealing with confidential information.
- Proficiency in Microsoft Office Suite and CRM or booking management systems.
- Ability to remain calm, composed, and solution-oriented under pressure.
- Strong telephone etiquette and relationship management skills.
- Ability to work flexible hours, including weekends or public holidays where operationally required.
- Must reside in Abuja or be willing to relocate.
- Customer Service Excellence
- Relationship Management
- Communication & Interpersonal Skills
- Concierge & Guest Experience
- Time Management
- Problem Solving
- Emotional Intelligence
- Organizational Skills
- Attention to Detail
- Teamwork & Collaboration
- Professionalism & Confidentiality
- Adaptability
- High member and guest satisfaction ratings.
- Timely and accurate booking and reservation management.
- Prompt resolution of member and guest inquiries.
- Accuracy of membership records and CRM updates.
- Excellent front desk presentation and operational efficiency.
- Positive feedback on customer experience and service delivery.
- Compliance with organizational service standards and policies.
Interested and qualified candidates should send their CV to [email protected] using "Receptionist / Membership & Concierge Coordinator – Abuja" as the subject of the email.
Only shortlisted candidates will be contacted.