Front Desk & Admin Officer
J&G Engineering and Construction Services Limited
We are looking to hire an aspiring individual to contribute organizational and interpersonal skills as a Front Desk & Admin Officer providing exceptional administrative support, maintaining a welcoming front desk, and facilitating seamless daily operations.
Responsibilities
- Provide information about the establishment, such as the location of departments or offices, employees within the organization, or services provided.
- Meet and greet persons entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
- Operate telephone to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
- Receive and resolve complaints from customers or clients.
- Maintain proper & orderly documentation/filing for all internal & external clients.
- Coordinate, sort, distribute, or prepare mail, messages, or courier deliveries.
- Schedule appointments and maintain and update appointment calendars.
- Supervision of Office Assistants in respect of janitorial services and drivers whilst maintaining the lobby or reception area.
- Taking messages and relaying them to the relevant departments/companies.
- Stationery Management (call cards, purchase of Stationery, ID Access etc.)
- Maintain office filing and storage systems.
- Monitor, order, and purchase office supplies.
- Take action to reduce costs that are focused on creating greater efficiencies, economies of scale, or better-quality resources for a project team, department, or business unit.
- Implement processes to provide quality customer service.
- Perform other duties and assignments as may be required.
- First degree from a reputable University
- Minimum of 1- 2 years cognate working experience in a similar role within a corporate
- Ability to work in a fast-paced corporate environment.
- Ability to handle high-volume reception duties with strong organizational skills.
- Proven experience as a front desk representative, agent, or relevant position
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Ability to work independently and under pressure.