INFORMATION TECHNOLOGY (IT) OFFICER
Sigma Consulting Group
Remote
Location: Lagos
Employment Type: Full-Time
Reports To: Head of Information Technology
Salary: Competitive
Experience: 2–4 Years
About The Role
Our client, a reputable financial institution, is seeking a technically competent and service-oriented Information Technology (IT) Officer to support the organisation's technology infrastructure, systems, users, and digital banking operations.
The successful candidate will provide first-level technical support, maintain IT hardware and software, support network infrastructure, administer user access, and provide operational support for the BankOne Core Banking Application.
The role requires a hands-on IT professional with strong troubleshooting capabilities and practical experience within a banking or financial services environment.
Key Responsibilities
IT Support & Service Management
- Provide first-level technical support to staff across the Bank's Head Office and branches.
- Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues promptly.
- Respond to IT service requests and ensure timely resolution of incidents.
- Maintain proper documentation of IT incidents, resolutions, and service requests.
- Escalate complex technical issues to the Head of IT or relevant technology service providers where required.
- Provide first-level support to users of the BankOne Core Banking Application.
- Assist users with system access, functionality, and operational issues.
- Monitor application performance and promptly escalate system-related incidents.
- Support user onboarding, access provisioning, and deactivation in accordance with approved procedures.
- Liaise with the BankOne support team and relevant vendors to resolve application issues.
- Support system updates, configuration changes, testing, and implementation activities as assigned.
- Install, configure, maintain, and troubleshoot computers, printers, network devices, and other IT equipment.
- Support the maintenance and monitoring of the Bank's LAN, WAN, internet connectivity, and other network infrastructure.
- Monitor system performance and identify potential infrastructure issues before they affect business operations.
- Perform routine maintenance and preventive checks on IT equipment.
- Maintain accurate records of IT assets and equipment.
- Create, modify, and deactivate user accounts in line with approved access-control procedures.
- Maintain appropriate user access rights and privileges across relevant systems.
- Support password management, authentication, and access-related issues.
- Ensure user access is aligned with job responsibilities and internal security policies.
- Report unusual access activities or potential security incidents to the Head of IT.
- Support the implementation of the Bank's information security and cybersecurity controls.
- Monitor systems for potential security threats and report incidents promptly.
- Ensure endpoint devices have appropriate security controls, updates, and protection.
- Support compliance with internal IT security policies and applicable regulatory requirements.
- Promote cybersecurity awareness and safe technology practices among employees.
- Perform and monitor routine data backup activities.
- Verify the integrity and availability of backups.
- Support data restoration and recovery procedures when required.
- Maintain appropriate records of backup activities and report backup failures promptly.
- Support the implementation of the Bank's disaster recovery procedures.
- Provide technical support for the Bank's electronic banking channels and digital platforms.
- Monitor reported issues affecting digital banking services and coordinate appropriate resolution.
- Support integration and connectivity between relevant technology platforms.
- Escalate service interruptions or critical digital banking incidents promptly.
- Support internal and external IT audits and technology assessments.
- Provide relevant IT documentation, records, and evidence as requested during audits.
- Support regulatory examinations and compliance reviews.
- Ensure IT activities are conducted in accordance with approved policies, procedures, and security standards.
- Assist in implementing recommendations arising from IT audits and assessments.
- Liaise with approved IT vendors and service providers to resolve technical issues.
- Monitor vendor service delivery and escalate unresolved issues.
- Support installation, configuration, maintenance, and troubleshooting activities performed by external service providers.
- Maintain appropriate records of vendor interventions and technical support activities.
Performance will be measured against:
- Timely resolution of IT incidents and user support requests.
- High availability and reliability of IT systems and infrastructure.
- Effective first-level support for the BankOne Core Banking Application.
- Minimal disruption to banking and business operations due to IT-related issues.
- Successful completion of scheduled backup and recovery activities.
- Compliance with IT security policies and access-control procedures.
- Accurate maintenance of IT asset and user-access records.
- Effective support for digital banking channels.
- Timely escalation and resolution of critical technical issues.
- Positive internal user satisfaction with IT support services.
Education
- Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
- Relevant professional IT certifications will be an added advantage.
- Minimum of 2–4 years' relevant IT experience.
- Experience within a Microfinance Bank, Commercial Bank, Fintech, or other financial institution is highly desirable.
- Practical experience with the BankOne Core Banking Application is mandatory.
- Demonstrated experience providing technical support in a corporate or financial services environment.
Certifications such as the following will be an added advantage:
- CCNA
- CompTIA A+
- CompTIA Network+
- Microsoft Certifications
- Other relevant IT infrastructure, networking, cybersecurity, or systems certifications.
- BankOne Core Banking Application
- IT Technical Support
- Hardware & Software Troubleshooting
- Network Administration
- Operating Systems
- User Account & Access Management
- Data Backup & Recovery
- Database Fundamentals
- Cybersecurity & Information Security
- Digital Banking Support
- IT Asset Management
- Incident Management
- Microsoft Office Suite
- Basic IT Audit & Compliance Support
Interested and qualified candidates should send their updated CV to:[email protected]
Subject: Information Technology (IT) Officer
Only shortlisted candidates will be contacted.