Client Relations Officer
braintree Solicitors
Remote
The Client Relations Officer will serve as the primary point of contact between clients and the firm. You will ensure that clients receive timely updates, coordinate meetings, and facilitate smooth communication between clients and attorneys. This role is perfect for someone with excellent interpersonal skills, a professional demeanor, and a passion for client service.
Key Responsibilities
- Act as the first point of contact for client inquiries via phone, email, and in-person visits.
- Schedule and coordinate client meetings, appointments, and follow-ups.
- Maintain accurate records of client communications and case updates.
- Gather client feedback and relay information to the legal team for service improvement.
- Assist in onboarding new clients and explaining firm processes and services.
- Support attorneys with administrative tasks related to client management.
- Help organize client events, seminars, and outreach programs.
- Bachelor’s degree in Business Administration, Communications, Law, or a related field.
- Previous experience in client service, customer relations, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite.
- Professional appearance and attitude.
- Competitive salary and benefits.
- Opportunities for professional growth and training.
- Friendly and collaborative work environment.
- Exposure to the legal industry and client management best practices.