Female General Manager
The Borough Lagos
The ideal candidate will be a hands-on leader with strong hospitality, financial, and people-management skills, capable of driving business growth while maintaining excellent service and operational standards.
Key Responsibilities
- Oversee the daily operations of the hotel and restaurant, ensuring smooth and efficient service
- Lead and manage department heads and operational teams, driving accountability and high performance
- Drive revenue growth, profitability, occupancy, and restaurant performance
- Monitor budgets, expenses, procurement, inventory, and overall cost control
- Maintain high standards of guest experience, food quality, cleanliness, and service delivery
- Develop and enforce operational policies, SOPs, and service standards
- Monitor hotel and restaurant KPIs and implement corrective actions where necessary
- Oversee recruitment, training, performance management, and development of employees in collaboration with HR
- Manage guest complaints and ensure timely and effective service recovery
- Work with Finance, HR, Procurement, and other departments to ensure strong operational and financial controls
- Identify opportunities for business growth, partnerships, events, and increased revenue
- Ensure compliance with health, safety, regulatory, and company requirements
- Provide regular reports and performance updates to the Managing Director/Owner
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- 5 years of relevant experience in hotel, hospitality, restaurant, or related operations, with at least 3 years in a senior management role
- Proven experience managing both hotel and restaurant/F&B operations is highly preferred
- Strong commercial and financial acumen, with experience managing budgets, revenue, costs, and inventory
- Strong leadership, people-management, and decision-making skills
- Excellent understanding of hospitality operations, guest experience, and service standards
- Strong problem-solving, communication, negotiation, and organisational skills
- High level of integrity, accountability, professionalism, and attention to detail
- Ability to work effectively in a fast-paced environment and remain hands-on when required
Success in this role will be measured by:
- Hotel occupancy and room revenue
- Restaurant sales and profitability
- Overall revenue and cost control
- Guest satisfaction and service quality
- Inventory and procurement efficiency
- Employee performance and productivity
- Compliance with SOPs and company policies
- Overall operational efficiency and profitability
We are looking for a results-oriented hospitality professional who can take ownership of the property, lead from the front, build a strong team, protect the company's interests, and consistently deliver an exceptional guest experience.
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