Sales Engineer

monoscope

Remote

Company Description Monoscope is an open source AI platform designed to help teams see, debug, and monitor everything in their software systems. The platform provides real-time monitoring, error tracking, and performance insights so applications run reliably and outbound API integrations do not fail silently or cause business disruptions. Monoscope helps support and engineering teams investigate customer issues faster and understand how their systems interact with external dependencies. By improving visibility and observability, Monoscope enables organizations to deliver more stable products and better customer experiences.
Role Description The Sales Engineer contract role at Monoscope is a remote position focused on supporting the sales process with deep technical expertise. On a day-to-day basis, this role collaborates with sales and customer-facing teams to understand prospect requirements, deliver tailored product demonstrations, and explain how Monoscope’s platform can address specific technical challenges. The Sales Engineer will create and present solution architectures, respond to technical questions, and assist prospects with proof-of-concept and trial implementations. This role also partners with engineering and support to relay customer feedback, help troubleshoot pre-sales technical issues, and contribute to documentation and enablement materials that improve the overall sales experience.
Qualifications

Strong Sales Engineering skills, including solution design, technical presentations, and supporting the full sales cycle.
Experience in Technical Support and Customer Service, with a focus on troubleshooting, issue resolution, and empathetic customer interactions.
Effective Communication and Sales skills, including the ability to translate complex technical concepts into clear business value.
Solid understanding of software systems, APIs, observability, or monitoring tools; experience with developer tools or B2B SaaS is highly beneficial.
Ability to work independently in a remote environment, manage multiple customer engagements, and collaborate cross-functionally with sales, product, and engineering teams.
Relevant technical or business degree, or equivalent practical experience in sales engineering, solutions engineering, or a similar role.